Is 2025 the year finance fully embraces customer service technology?
As we step into 2025, customer service in the finance sector is poised for transformative change. Technological advancements, shifting consumer expectations, and intensifying competition will drive organisations to achieve & deliver more. Organisations will need to leverage the right solutions, unlocking benefits such as increased efficiency, enhanced employee and customer satisfaction, and improved profit margins. The industry can no longer view customer service technology as a luxury but as an essential component of their operational strategy. With a focus on both automation and empathy, 2025 is the year for finance and insurance businesses to fully harness the power of technology to stay ahead in a rapidly evolving market.
With that in mind, read about the key trends shaping the future of customer service in finance this year on Finextra.