IPI heads Stateside to discuss the merits of ElasticCX CCaaS and the SME CX market opportunity
Here at IPI we are committed to delivering exceptional customer contact to all organisations. We provide the same high level of service to enable our clients, be they large global entities or SMEs, to deliver the best customer experience (CX) to their own customers.
Our belief in this principle is the reason we decided to create ElasticCX CCaaS (Contact Centre as a Service), a born-in-the-cloud solution that provides organisations of any size with access to next generation, AI powered contact centre capabilities. ElasticCX CCaaS offers Service Providers access to a unique proposition that for the first time addresses the SME CX market opportunity – the ability to deliver an enhanced customer experience (CX) through a user-friendly, feature-rich, cost-effective solution.
We’ve learnt a lot through the process of creating and delivering this solution to our service provider & MSP partners and their clients. As such, we are honoured to have our very own Stephen Murray, IPI’s Line of Business Director, invited to share his experiences of ElasticCX CCaaS and the SME CX market at the Cavell Summit North America.
Taking place in New York on 1st October, the Cavell Summit North America, is a one-day event that will bring together telcos, cloud communications service providers, MSPs, channel providers and vendors, to share and discuss the latest insights and trends in the market.
The “SME CX opportunity” panel session will bring together a select handful of providers that have built their own solutions to deliver a better customer experience to small businesses. It will explore the merit of CX solutions for SMEs, the benefits of AI, and the demand for good customer service. Steve will share his experiences of developing IPI’s ElasticCX CCaaS solution and the benefits our partners and their SME clients have experienced from working with IPI. He will also discuss how to end bill shock and successfully integrate AI into every aspect of the platform.
It is set to be an amazing event and we are thrilled to be a part of it. Watch our social pages for further updates from us as we swap the bright lights of Reading for Manhattan!
Stephen is IPI’s CX (Customer Experience) Solutions Director, with responsibility across product, commercial and development functions. A CX expert and technologist with over 20 years’ experience, Stephen has worked both partner and vendor side at some of Europe’s biggest contact centre integrators and at the world’s largest workforce optimisation and analytics vendor. His focus has been on pioneering the development of AI, self-service and compliance technologies for the contact centre space and he was recently awarded a patent for the co-invention of a revolutionary fraud prevention tool for contact centres. Passionate about helping organisations realise the promise that technology makes, he is a regular contributor and speaker at CX and contact centre events around the world.
