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Managed Network Services: Connect and Collaborate

Powering seamless business connectivity through reliable and secure managed network services.

Network services are all about connection — and connection is the foundation of collaboration, which underpins every business interaction. It’s about linking your business to the very things that make it exceptional: your customers, your staff, your vendors, and your applications.

What does connection look like at IPI? It means providing your business with robust and flexible ways to connect everything — and everyone — you need.

Our Network as a Service (NaaS) Portfolio Consists of SiteConnect and VoiceConnect

SiteConnect

SiteConnect is IPI’s suite of physical and virtual connectivity that underpins all types of collaboration. Whether you are internet browsing, using cloud-based apps, emailing, file sharing, or video or voice calling, you need some form of connectivity. At IPI, we utilise traditional fibre, broadband, and mobile connectivity and incorporate a suite of security services to ensure your data remains safe and sound.

Our clients trust us to connect them to their chosen platforms 24/7 securely, and our service team utilises powerful management information to ensure we deliver.

For more information, please visit SiteConnect.

VoiceConnect

Whilst chat, video, and social interactions are ever-growing, there is an extra level of certainty when it comes to a traditional voice call. For some, it’s the preferred way to communicate; for others, it’s essential when it matters most.

IPI have developed a platform called VoiceConnect, which provides a flexible method of routing voice traffic to and from your desired destinations. We provide robust access to the public switched telephone network (PSTN) through multiple upstream network carriers. We also have several compelling features built into our network designed to meet both current and future client requirements.

For more information, please visit VoiceConnect.

Software-Defined Networking (SDN)

Ideal for the high-bandwidth, dynamic nature of today’s applications, our SDN solutions offer a secure, manageable, and cost-effective architecture.

Our SDN solutions come in three categories:

  • Software-Defined Wide Area Network (SD-WAN): For wide area networking
  • Software-Defined Branch (SD-Branch): For multi-site businesses
  • IPI security fabric: To protect your network

Empower organisations with the right connections to improve the customer experience

What Our Clients Say

“IPI took the time to understand clearly what we wanted to achieve from this project and they delivered. From their extensive knowledge of the market, through to the training and management of the migration, we have been impressed, with our entire organisation feeling the benefits of moving to the cloud. Agents are saving valuable time through the efficiencies inherent in Genesys Cloud, allowing them to spend longer with our customers. IT administrators are able to do their job more easily with greater visibility into the customer service platform. Overall, our team is happy, which for us is validation that we made the right decision to transition to the cloud and that IPI was the right partner to get us there.”

Mark Sayer

EMIS

“As a utility company, we know our customers sometimes need information quickly, so don’t want to be on hold with a call centre or have to search through pages of information for the answers they need. The chatbot solves this, providing quick and easy access to information and improving our customers’ experience with our brand. IPI has made this transition easy for us. Its team of dedicated consultants worked collaboratively with our team, finding creative solutions to problems and making sure that the chatbot both reflected our brand and met the needs of our customers. We are delighted with the results to date and are excited about continuing our digital transformation journey with IPI.”

Orla McGivern

Customer and Insights Senior Manager at Northern Ireland Water

“The sales process was smooth but the best part for us has been that the account team have been extremely helpful, supportive and knowledgeable as we navigate the new system. It is clear that IPI take their customers very seriously and don’t just bring in the A-team for the sale…”

Jonathan Evans

Technology Transformation Manager at Hodge Bank

“Ensuring that our back-end infrastructure is geared up to support our customer base is absolutely critical to the continued success of our company. IPI provided us with confidence that our systems would be effectively supported and would continue to deliver the service our customers expect from our brand.”

Rashpal Degun

Communications Manager at DialAFlight

“IPI has been more than a supplier to us – they are a valued partner that will continue to help us meet our goals over the years to come. IPI’s knowledge and expertise around contact centres is unrivalled in the industry, and they both understand the challenges we face daily but also the solutions and services that enable companies like ours to succeed. We look forward to working in partnership with them in the years ahead.”

Paul Kenyon

Connect Services Manager (Data & Voice)

Latest News & Blogs

News

 

IPI launches its first partner programme, Evolving Together, to empower UK SMEs with ElasticCX. High margins, AI-powered CX, and tiered partner support.

Blog

 

Explore how unified channels, data integration and AI‑driven insights boost CX, efficiency and loyalty.reasons omnichannel customer contact matters in financial services.