Resources
Sharing our expertise, insights and knowledge with you
Podcast
Avaya & legacy tech: what’s next for sub-200 agent Contact Centres?
In this episode of IPI Converse, Dave Glasgow (Sales & Marketing Director) and Mark Rossell (Head of Managed Services) explore what Avaya’s latest sub-200 policy means for small to mid-sized Contact Centres, the risks involved and proven approaches to cloud migration.
Podcast
Driving Innovation: Fostering a Culture of Creativity in Business
Join Sat Sanghera (CEO, IPI) and Jane Dance (Head of Marketing, IPI) as they explore the power of innovation and how IPI creates a culture of creativity to drive growth and enhance customer experience.
Podcast
THESE Contact Centre Insights will Transform Retail in 2025
Join Dave Glasgow (Sales & Marketing Director at IPI), Jason Roberts (Specialist Consultant in Retail) and Sam Grant (New Business Sales Consultant) as they discuss their Contact Centre insights into the Retail industry as well as the challenges facing the Retail sector at the most important time of year.
Whitepaper
Why this is the year to migrate from on-premise to the cloud
Legacy systems are holding companies back and vendor support is fading unless you’re a top-tier customer. Cavell’s new whitepaper breaks down: the risks of staying put and the real-world benefits of…
Podcast
Mega Trends with Sat Sanghera
Join us for an exclusive interview diving into IPI’s top 5 Contact Centre trends. Discover insights on SaaS adoption, Omnichannel, AI& Automation, Super Agents and Data & Insights.
Report
ContactBabel: UK Retail Contact Centre Trends
This ContactBabel report looks at the structure, growth, technology, HR and commercial issues found in Contact Centres within the UK Retail sector.
Report
ContactBabel: UK Outsourcing Contact Centre Trends
This ContactBabel report looks at the structure, growth, technology, HR and commercial issues found in Contact Centres within the UK Outsourcing sector.
Report
ContactBabel: UK Insurance Contact Centre Trends
This ContactBabel report looks at the structure, growth, technology, HR and commercial issues found in Contact Centres within the UK Insurance sector.
Report
ContactBabel: UK Finance Contact Centre Trends
This ContactBabel report looks at the structure, growth, technology, HR and commercial issues found in Contact Centres within the UK Finance sector.
Report
ContactBabel: AI in Retail Contact Centres
This ContactBabel report looks at the major issues affecting Retail Contact Centres and how AI technology is stepping in to help.
Report
ContactBabel: AI in Outsourcing Contact Centres
This report from ContactBabel identifies the leading pressures on Outsourcing Contact Centres and presents AI-enabled strategies to overcome them.
Report
ContactBabel: AI in Insurance Contact Centres
This ContactBabel report analyses the key challenges facing the Insurance sector and its Contact Centres, and highlights the AI-driven solutions best equipped to solve them.
