Resources
Sharing our expertise, insights and knowledge with you
Video
Disaster Recovery for your Contact Centre - Business Continuity Solution
ElasticCX Service Recovery, is the latest addition to the ElasticCX CCaaS (Contact Centre as a Service) suite of solutions from IPI and provides robust and scalable service recovery. Protect your Contact Centre now with ElasticCX Service Recovery.
Brochure
ElasticCX CCaaS
Discover the comprehensive suite of solutions behind ElasticCX CCaaS, enabling organisations of any size to leverage next-generation contact centre capabilities.
Case Study
IPI helps MSI Reproductive Choices UK boost access to its services
MSI UK opted to leverage its decade-long partnership with IPI to implement Genesys Cloud to address its immediate needs as well as help it reach its more ambitious, longer-term goals.
Podcast
Fostering a purpose & people-led culture
At IPI, we believe that company culture isn’t something you describe – It’s about how your people feel when they walk through the office door, not what’s written on the wall. And, it’s embedded in every aspect of our business. People and purpose-led culture is at the heart of episode 79 of The Company Doctor Podcast featuring our very own CEO, Sat Sanghera.
Video
Workforce Engagement Management
In this video, we’ll show you how WEM can transform your agents into super agents, boosting their engagement, streamlining shift management, and unleashing their full potential. Whether managing a remote or hybrid team, discover how WEM can power up your Contact Centre and help your super agents soar!
Report
ContactBabel: Exceeding UK Customer Expectations
The ContactBabel report identifies the frontline issues that most impact on customer experience, and advises businesses on the solutions available to solve them.
Datasheet
IPI Voice Services
At IPI, we are more than a VOIP provider. We can help to optimise your voice services to ensure that you can connect to your customers with ease, all within a flexible infrastructure that adapts to your needs and could potentially save you money.
Datasheet
SD-WAN Services
Harness the power of SD-WAN no matter your business size – Software-Defined Wide Area Network (SD-WAN) gives businesses of all sizes the ability to manage connectivity across multiple sites from a single dashboard while enabling cloud connection with greater speed, reliability and efficiency.
Video
Transform your CX with Omnichannel Contact Centre Solution
Discover ElasticCX Contact Centre as a Service, designed to put innovation into the hands of any business. Our solution is built to be ‘business user’ friendly, empowering your operations to control omnichannel customer orchestration seamlessly. Do you want to supercharge your customer experience? Watch this video to see how ElasticCX CCaaS can help!
Datasheet
ElasticCX Service Recovery
ElasticCX Service Recovery is our voice Contact Centre as a Service recovery solution, designed to be the lifeline for businesses facing sudden shifts in demand, operational upgrades, or worst-case scenarios like disaster recovery and security breaches. Our CCaaS Service Recovery empowers businesses to swiftly address challenges to ensure uninterrupted customer engagement.
Datasheet
ElasticCX CCaaS
ElasticCX CCaaS is a flexible, unified solution for managing your omnichannel customer service that helps your people’s time and your budget go further. It has the latest industry standard Contact Centre features ready to use straight out the box, with a highly configurable API architecture to bring your own additional services, all protected by robust cloud security. Read about it here.
Datasheet
Pauseable by IPI
Pauseable is an automated pause and resume solution designed for any organisation processing card payments over the phone or screen via Pay By Link. It has been created by IPI to ensure that phone and screen recordings are automatically paused while confidential information is being exchanged, ensuring that no sensitive card data is held in the recording estate.
