Contact Centre Automation Archives

Articles Contact Centre Automation Contact Centres CX HIPAA Security Security & Compliance

As Threat Levels Surge, Here’s How Healthcare Contact Centres Can Stay HIPAA Compliant

AI Articles Automation Chatbots Cloud Contact Centre Automation Contact Centres CX Innovation Omnichannel Retail WEM WFM

Peak retail: how a smarter Contact Centre can optimise sales performance

Automation Chatbots Cloud Contact Centre Automation Contact Centres CX Digital Transformation ElasticCX CCaaS Innovation News WEM WFM

Findel transforms customer experience with IPI’s Contact Centre as a Service solution

AI Articles Contact Centre Automation Contact Centres CX Digital Transformation Insurance Omnichannel Self- Service

Call Center Times feature: How to manage customer expectations while conforming to regulations

AI Articles Automation Chatbots Cloud Contact Centre Automation Contact Centres Digital Transformation RPA Security & Compliance Self- Service

Feature: Why financial services organisations must be ready for increased AI-based customer service and resulting regulations

At IPI, we enable brands to meet their digital transformation goals with creative and innovative Contact Centre, Cloud and Connectivity services and solutions, which are proven to drive exceptional customer and employee experiences, as well as better business outcomes and increased revenues.

Our team of experts add value at every part of the transformation journey, by providing bespoke consultancy services, training and enablement programmes, DevOps and integration, as well as a range of proprietary solutions and managed services, spanning the Contact Centre, automation and AI, workforce engagement, security and compliance, speech and text analytics, voice services, cloud, and outsourced IT.

Contact Centre Automation

As Threat Levels Surge, Here’s How Healthcare Contact Centres Can Stay HIPAA Compliant

Peak retail: how a smarter Contact Centre can optimise sales performance

Findel transforms customer experience with IPI’s Contact Centre as a Service solution

Introducing the core principles of exceptional customer contact

Insurance Edge feature: AI still offers huge potential for insurance brands

The changing face of CX in the Contact Centre

Raconteur feature: Creating smart digital customer experience journeys

Call Center Times feature: How to manage customer expectations while conforming to regulations

Improve productivity in your Insurance Contact Centre – BIBA 2022

Feature: Why financial services organisations must be ready for increased AI-based customer service and resulting regulations

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