Resources

MSI UK opted to leverage its decade-long partnership with IPI to implement Genesys Cloud to address its immediate needs as well as help it reach its more ambitious, longer-term goals.

Findel consulted with IPI’s team of experts to discuss which cloud-based solution was best suited to its needs. After careful consideration, Findel selected the ElasticCX CCaaS solution, based on its enterprise-grade features, extensive API-led integration capabilities, and user-friendly interface.

As an established Genesys specialist with a shared commitment to customer-centricity, IPI had the perfect expertise and values to steer Motability Operations Ltd’s Contact Centre towards a new era of excellence based in the cloud.

Liberata, a leading service provider in the UK, embraced innovation by transitioning its systems to the cloud with Genesys Cloud, aiming for greater flexibility and adaptability.

As EMIS’ customer service team operates on a hybrid-basis, a move initiated by necessity during the pandemic, a cloud-based operating system would afford its team the flexibility to work from wherever they are located and allow customers to contact EMIS more easily. EMIS turned to IPI, already an established partner, to help find the best solution to meet its evolved needs.

As its incumbent provider’s contract was approaching renewal, Equivo started looking at alternative suppliers and products, including existing partners. After a competitive tender, they selected IPI to implement Genesys Cloud.

Having conducted a thorough review of all GB Liners’ sites, learn how IPI determined that moving over to the IPI Cloud, and new telephony and SD WAN services was the most effective approach to helping GB Liners achieve its goals.

IPI recommended a move to the cloud-based Business Continuity Planning (BCP) offering from Genesys, the Genesys Rapid Response, a transition IPI had already successfully implemented with other clients that had needed to make a quick move to the cloud as a result of the pandemic.

Ageas decided to enhance its customer choice by introducing AI and Voicebot options to support customers with straightforward queries, whilst maintaining the availability of Contact Centre consultants for complex enquiries. The delivery saw an overall reduction of 40-45 seconds per fully verified call.

Co-op needed a solution that would enable it to effectively mobilise its contact centre team to work from home to cope with demand from existing and new services and be able to help its members, customers and wider communities more effectively.