Avaya has increasingly signaled a shift away from supporting sub-200 seat Contact Centres. While their pedigree was built in the enterprise space, the average UK Contact Centre is closer to 130 seats – leaving a large proportion of the market underserved.
This page will give you access to information on what’s happened, the impact to your organisation and how IPI can help.
The challenges we are hearing
What this means for your Contact Centre…
You need to make a decision by 30 June 2025
Limited investment in platforms that support sub-200 operations
AXP not clearly defined or proven in the market
Increased costs on legacy support contracts – in some cases by over 40%
No clear roadmap for platform evolution or modernisation
“With over 80% of UK contact centres operating below 200 seats, Avaya’s policy shift leaves the majority of the market underserved – despite the average contact centre size sitting at just 130 seats.”
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