In today’s hyper-connected world, data is currency, and privacy is power. For any organization handling personal information, safeguarding that data is central to earning and keeping customer trust. However, in an increasingly complex global marketplace, companies aren’t just subject to one set of rules, they must navigate a maze of overlapping, and sometimes conflicting, regulatory frameworks.
Three of the most prominent are PCI DSS (Payment Card Industry Data Security Standard), GDPR (General Data Protection Regulation), and HIPAA (Health Insurance Portability and Accountability Act). Each governs different types of data, operates under different legal principles, and reflects different cultural attitudes toward privacy. Together, they form a tangled web that global businesses must untangle if they want to stay both compliant and competitive.
So, what happens when these frameworks collide? What does it mean for businesses that operate across borders? And what do these rules reveal about the broader conversation on privacy, trust, and control?
Read our latest article in the Call Center Times to find out more!
