As Threat Levels Surge, Here’s How Healthcare Contact Centres Can Stay HIPAA Compliant

The Health Insurance Portability and Accountability Act (HIPAA) been around for nearly three decades. But its patient data security and privacy focus has never been more relevant amid a volatile threat landscape. In 2023, two unenviable new records were set: the highest number of reported data breaches (725) and exposed patient records (133 million) in a year.

As a critical link in the healthcare sector supply chain that manages highly regulated patient data, Contact Centers are an attractive target for cyber-criminals. The good news is that the right technology partners can not only help to mitigate reputational, financial and compliance risk. At the same time, they are able to enhance operational efficiency and the patient experience.

Read the full article at Call Center Times to learn how to stay HIPAA compliant.

Finn Rafter-Phillips( Global Channel Sales Manager )

Finn is Global Channel Sales Manager at IPI with extensive experience of direct, indirect and channel partner sales.

Finn is a customer focused professional with the skills, charisma and gravitas to develop excellent client and channel relationships to drive positive outcomes. He thrives by working with customers and colleagues in a fast paced environment where we can achieve success together. He specialises in SaaS, CCaaS and digital communications technology services to diverse global industries.