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‘World class’ – three-star rating based on employee feedback

10 July 2024IPI, the Contact Centre specialist and solutions provider, today announced that it has been awarded a three-star rating by Best Companies, the de facto standard for assessing employee engagement in the UK. The accreditation, which is based on employee feedback, is the highest possible rating and recognises the company’s commitment to – and investment in – its people and culture.

“The Best Companies three-star rating is a huge achievement and a tremendous endorsement of the working environment we’ve built, where everyone has a voice and a chance to grow,” said Lisa Fradin, Chief People Officer at IPI. “The fact that this accreditation is based on our people’s feedback, makes it especially gratifying.”

Lisa Fradin, People Director at IPI

IPI is focused on building a company culture which enables everyone to be at their best, where people are encouraged to aim high, be their authentic selves, and succeed as part of a team. Recent initiatives include Connect & Collaborate, which ensures people in different teams and roles are visible to each other and working as one. This spans a broad range of social activities and workplace practices. For example, it has led to the adoption of a new approach to team meetings, where every person has a platform to discuss successes and challenges with a member of the executive leadership team; a change that has been instrumental in surfacing and solving issues before they escalate.

The company continues to have a strong focus on learning and development and has introduced new learning sessions to help everyone build their soft skills and to help managers hone their leadership capabilities. It has also re-invented its performance management process, replacing rigid reviews and annual ratings, with regular discussions and 360-degree feedback for a more relevant and rounded view of each person’s contribution.

“At IPI, it’s our people who set us apart; they enable us to deliver truly exceptional service to our clients, so it only makes sense that their experience is at the heart of everything we do as an organisation,” said Sat Sanghera, CEO at IPI. “We pride ourselves on having a purpose-led culture, where everyone is committed to success and is empowered to innovate and take risks. It’s an absolute privilege to be part of such a fantastic team, and immensely rewarding to be rated as a truly outstanding place to work.”

Sat Sanghera, CEO at IPI


About IPI

IPI enables brands to meet their digital transformation goals with creative and innovative Contact Centre, Cloud and Connectivity services and solutions, which are proven to drive exceptional customer and employee experiences, as well as better business outcomes and increased revenues.

Its team of experts add value at every part of the transformation journey, by providing bespoke consultancy services, training and enablement programmes, DevOps and integration, as well as a range of proprietary solutions and managed services, spanning the Contact Centre, automation and AI, workforce engagement, security and compliance, speech and text analytics, voice services, cloud, and outsourced IT.

Founded in 2001, with its headquarters in Reading and offices in London, Manchester and the Philippines, IPI’s clients include some of the biggest brands in the finance, insurance, retail, travel and leisure, utilities, higher education, and public sectors.

For more information, please contact IPI or visit


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News | People