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Voice Services with a little extra

At IPI we have developed a Voice Services Platform that caters for a wide range of needs, if you are reading this you may already know what you need, but what about the things you maybe need later or hoped you never would. We’ve got you covered, using our extensive pedigree in Contact Centre, Unified Comms, Development and Compliance we have a different aspect on Voice and how it supports businesses goals than additional carriers.

Voice services for any platform including Teams

Just a Voice Service… But not just a Voice Service

Improved scalability, flexibility and resilience

We used our pedigree to build our modern Voice Platform which provides scalable, flexible and resilient Voice Services, but you might say all networks and carriers do this. What we’ve done is built the platform to do this and then some more including:

  • Secure Voice Services incorporating Encryption
  • Unique burstable service that allows you to cope with those unplanned moments – we don’t penalise you for unplanned events.
  • Access to the IPI Cloud AI suite of services baked in, just add your desired application with no costly and timey integration costs, it’s already their built into the platform.
  • In contract with your existing provider and they can’t provide you the tools you need like PCI compliance, Call recording or AI based services, no problem our SIPConnect service allows you to bring your existing carrier.
  • Intelligent network-based call routing for call deflection or BC/DR
  • Certification for Microsoft Team and Genesys

Your connection to greater potential

At IPI, we’ve spent decades empowering organisations with the right connections to improve the customer experience. It’s this rare blend of experience and technical proficiency that means we can explore your requirements and implement the solutions that will remedy your challenges and fuel your transformation.

Visit our resources page to find out more

Latest updates

News

 

IPI and C1 partner to offer IPI's Pauseable PCI compliance solution across North America, supporting secure, automated call and screen recording.

Blog

 

Discover how strategic student support services in modern Contact Centres can enhance the university experience, from first enquiry to enrolment.

Upcoming Event

 

8th July, 2025

8-11 July - Four focused, expert-led mornings tackling the biggest operational challenges faced by Avaya users. Whether it’s outdated WFM, disconnected reporting, integration roadblocks or dialler fatigue, we’re here to diagnose and prescribe practical, proven solutions. Book your personal 25-minute appointment now.