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VoiceConnect

The IPI voice platform for improved scalability, flexibility, and resilience.

We’ve developed a voice services platform designed to meet a broad range of needs. You may already know what you’re looking for, but what about the requirements you might face down the line, or the challenges you hoped you’d never encounter?

With deep expertise in contact centre, Unified Communications, development, and compliance, we take a different view of voice solutions — one that aligns more closely with your business goals than traditional carriers. 

VoiceConnect: Secure Voice
Services for Any Platform

Voice over IP (VoIP) enables voice communications to be transmitted over the internet rather than traditional phone lines, giving businesses greater control, efficiency, and modern functionality.

Why Choose Business VoIP Provider: VoiceConnect

We built the IPI voice platform on the foundation of our proven expertise, but rather than offering just another voice service, we’ve created something more comprehensive. While many carriers claim to deliver reliable networks, VoiceConnect goes further, offering:

  • Secure voice services with built-in encryption
  • A unique burstable model that lets you handle unplanned spikes in demand without penalties
  • IPI Cloud AI services are baked into the platform — simply add your application with no costly or time-consuming integrations
  • Support for your existing provider — if you’re in contract and can’t get the tools you need (such as PCI compliance, call recording, or AI-based services), our SIPConnect solution lets you bring your current carrier
  • Intelligent, network-based call routing for call deflection or business continuity/disaster recovery (BC/DR)
  • Certified compatibility with Microsoft Teams and Genesys

IPI: Your Connection to Greater Potential

We’ve spent decades empowering organisations with the right connections to improve the customer experience. Our rare blend of experience and technical proficiency means that we can effectively explore your requirements and implement the solutions that will resolve your challenges, fuelling your transformation.

What Our Clients Say

“IPI took the time to understand clearly what we wanted to achieve from this project and they delivered. From their extensive knowledge of the market, through to the training and management of the migration, we have been impressed, with our entire organisation feeling the benefits of moving to the cloud. Agents are saving valuable time through the efficiencies inherent in Genesys Cloud, allowing them to spend longer with our customers. IT administrators are able to do their job more easily with greater visibility into the customer service platform. Overall, our team is happy, which for us is validation that we made the right decision to transition to the cloud and that IPI was the right partner to get us there.”

Mark Sayer

EMIS

“As a utility company, we know our customers sometimes need information quickly, so don’t want to be on hold with a call centre or have to search through pages of information for the answers they need. The chatbot solves this, providing quick and easy access to information and improving our customers’ experience with our brand. IPI has made this transition easy for us. Its team of dedicated consultants worked collaboratively with our team, finding creative solutions to problems and making sure that the chatbot both reflected our brand and met the needs of our customers. We are delighted with the results to date and are excited about continuing our digital transformation journey with IPI.”

Orla McGivern

Customer and Insights Senior Manager at Northern Ireland Water

“The sales process was smooth but the best part for us has been that the account team have been extremely helpful, supportive and knowledgeable as we navigate the new system. It is clear that IPI take their customers very seriously and don’t just bring in the A-team for the sale…”

Jonathan Evans

Technology Transformation Manager at Hodge Bank

“Ensuring that our back-end infrastructure is geared up to support our customer base is absolutely critical to the continued success of our company. IPI provided us with confidence that our systems would be effectively supported and would continue to deliver the service our customers expect from our brand.”

Rashpal Degun

Communications Manager at DialAFlight

“IPI has been more than a supplier to us – they are a valued partner that will continue to help us meet our goals over the years to come. IPI’s knowledge and expertise around contact centres is unrivalled in the industry, and they both understand the challenges we face daily but also the solutions and services that enable companies like ours to succeed. We look forward to working in partnership with them in the years ahead.”

Paul Kenyon

Connect Services Manager (Data & Voice)

Latest News & Blogs

News

 

IPI launches its first partner programme, Evolving Together, to empower UK SMEs with ElasticCX. High margins, AI-powered CX, and tiered partner support.

Blog

 

AI in Contact Centres is transforming customer experience but on-premise platforms are being left behind. Discover why cloud-native systems are the key to delivering intelligent, AI-driven service.

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