As a Managed IT Services provider, our proactive approach ensures potential issues are identified and resolved early, often before they develop into larger problems or become noticeable to your organisation.
Available on-premise, in the cloud, or as a hybrid model, our Managed IT Services utilise world-class solutions such as Microsoft Azure, Amazon Web Services, and our fully managed IPI Cloud offering.
Support Standards You Can Rely On
Support metrics from prior week: Published 8 September 2025
Our impressive support standards demonstrate the reliability and effectiveness of our Managed IT Services. By consistently achieving a high response and resolution rate, we provide assurance that every issue is acknowledged and resolved promptly, ensuring uninterrupted business operations.
Managed IT Services
Tailored to Your Needs
While many vendors offer Managed IT Services and support as standard, our approach is anything but. Every business is unique and constantly evolving, which is why, from day one, we take the time to understand your business, expectations, and goals. This enables us to customise our services to your specific needs and desired outcomes.
Through our Customer Success Management model, we work proactively to ensure our support continues to align with your changing priorities. With more than 20 years’ experience across IT, Unified Communications, and Contact Centre support, IPI delivers everything from infrastructure management to desktop support with consistency and expertise.
We keep your systems dependable and protected with system availability above 99.99%.
24/7 Support You Can Depend On
We provide continuous support — 24 hours a day, seven days a week, 365 days a year. With access to our Network Operations Centre (NOC) and engineering expertise, we maintain system availability above 99.99%, keeping your IT systems secure and reliable.
Proactive Managed IT Protection
Our world-class Precision Insight service intelligently monitors every aspect of your services and solutions. Leveraging Artificial Intelligence for IP Operations (AIOps), we analyse trends to proactively prevent issues before they arise. By applying big data and machine learning, we automatically identify correlations between events, pinpointing the source of problems faster and reducing Mean Time to Repair (MTTR).
Proactive monitoring also allows us to manage patch and release updates, safeguard against viruses and security vulnerabilities, and ensure your data is consistently backed up and protected through our BaaS and DRaaS solutions.
World-class IT solutions and services, backed by expertise.
Ensuring a Smooth Customer Journey
Using advanced tools, we simulate customer traffic and proactively test Contact Centre channels. This allows us to identify potential failures or bottlenecks early, isolate issues quickly, and remediate them before they affect your customers, ensuring their experience remains smooth.
Transparent Service Level Agreements (SLAs)
We define SLAs upfront, tailored to your business and operational requirements. As part of your Managed IT Service and support programme, our service delivery managers provide regular reviews to identify opportunities for cost savings, increased efficiency, and reduced faults.
Your Managed IT Services Provider, Tailored for You
An IPI Managed IT Service is a true partnership.
We take the time to understand your business, delivering a proactive, responsive, and flexible service across your entire technology stack. Leveraging world-class products, tools, and highly skilled experts, we ensure your IT environment is optimised for your goals — whether you’re fully in the cloud, planning a migration, or extending on-premise services.
What Our Clients Say
“IPI took the time to understand clearly what we wanted to achieve from this project and they delivered. From their extensive knowledge of the market, through to the training and management of the migration, we have been impressed, with our entire organisation feeling the benefits of moving to the cloud. Agents are saving valuable time through the efficiencies inherent in Genesys Cloud, allowing them to spend longer with our customers. IT administrators are able to do their job more easily with greater visibility into the customer service platform. Overall, our team is happy, which for us is validation that we made the right decision to transition to the cloud and that IPI was the right partner to get us there.”
Mark Sayer
EMIS
“As a utility company, we know our customers sometimes need information quickly, so don’t want to be on hold with a call centre or have to search through pages of information for the answers they need. The chatbot solves this, providing quick and easy access to information and improving our customers’ experience with our brand. IPI has made this transition easy for us. Its team of dedicated consultants worked collaboratively with our team, finding creative solutions to problems and making sure that the chatbot both reflected our brand and met the needs of our customers. We are delighted with the results to date and are excited about continuing our digital transformation journey with IPI.”
Orla McGivern
Customer and Insights Senior Manager at Northern Ireland Water
“The sales process was smooth but the best part for us has been that the account team have been extremely helpful, supportive and knowledgeable as we navigate the new system. It is clear that IPI take their customers very seriously and don’t just bring in the A-team for the sale…”
Jonathan Evans
Technology Transformation Manager at Hodge Bank
“Ensuring that our back-end infrastructure is geared up to support our customer base is absolutely critical to the continued success of our company. IPI provided us with confidence that our systems would be effectively supported and would continue to deliver the service our customers expect from our brand.”
Rashpal Degun
Communications Manager at DialAFlight
“IPI has been more than a supplier to us – they are a valued partner that will continue to help us meet our goals over the years to come. IPI’s knowledge and expertise around contact centres is unrivalled in the industry, and they both understand the challenges we face daily but also the solutions and services that enable companies like ours to succeed. We look forward to working in partnership with them in the years ahead.”
Paul Kenyon
Connect Services Manager (Data & Voice)
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Upcoming Event
1st October, 2025
AI: The Next Evolution of Heroism is an immersive, one-day event. Through live demos, expert discussions, and real-world stories, you’ll discover how to lead AI transformation from the inside out.
