Our bespoke Contact Centre development and integration services are designed to supercharge your operations, enabling you to scale and achieve your business ambitions.
Your Contact Centre platform should act as a launchpad for innovation, not a limit on your potential. That’s why carefully considering applications, integrations, and tailored development is essential to unlock new opportunities and efficiencies.
Designed Around Your Environment
Our Contact Centre integrations, development, and applications services bridge the gap between your Contact Centre technology and your broader business objectives.
Maximise Your Contact Centre Potential
Whether you need Contact Centre integrations to connect siloed systems or bespoke Contact Centre development to add new features and functionality, our experienced developers can manage the entire process for you. We help you unlock the full potential of your Contact Centre solutions.
However complex the challenge, our problem-solving developers can build the right solution for you.
Add Value Across Your Entire Organisation
Your customers expect more, and our developers help you meet — and exceed — those expectations.
Whether your goal is to reduce average handling time or increase first-call resolution, our services empower agents, enhance the customer experience, and simplify your back-end systems.
With expertise that includes integrating AI & automation and business applications into customer experience platforms, our engineers deliver value across your entire operations.
Minimise Risk From the Contact Centre Development Process
Wherever possible, the IPI team takes a modular approach to your custom software development project, allowing you to see and test results early. This accelerates ROI while giving you the reassurance that the project will deliver the outcomes you expect.
With IPI, working on Contact Centre integrations and development is never a risk.
Development Built in Partnership With You
Our development team has experience across a wide range of Contact Centres and industries, adapting our approach to suit different processes and practices. What all our engagements share is a single constant: an unwavering focus on delivering the results that matter most to your organisation.
Fast, targeted results without compromising on quality.
Bespoke Contact Centre Development
We have one of the largest in-house teams of developers in the UK, specialising in customer experience solutions. Our highly experienced problem-solvers have customised a wide variety of CRM, telephony, communications, and Contact Centre applications across numerous vendors.
No challenge is too complex for our team.
Optimise Your Contact Centre Solution With IPI
We help organisations adopt transformative solutions with minimal investment and risk. Every initiative we deliver is designed to reduce costs, enhance the customer experience, and expand what’s possible for your Contact Centre.
What Our Clients Say
“IPI took the time to understand clearly what we wanted to achieve from this project and they delivered. From their extensive knowledge of the market, through to the training and management of the migration, we have been impressed, with our entire organisation feeling the benefits of moving to the cloud. Agents are saving valuable time through the efficiencies inherent in Genesys Cloud, allowing them to spend longer with our customers. IT administrators are able to do their job more easily with greater visibility into the customer service platform. Overall, our team is happy, which for us is validation that we made the right decision to transition to the cloud and that IPI was the right partner to get us there.”
Mark Sayer
EMIS
“As a utility company, we know our customers sometimes need information quickly, so don’t want to be on hold with a call centre or have to search through pages of information for the answers they need. The chatbot solves this, providing quick and easy access to information and improving our customers’ experience with our brand. IPI has made this transition easy for us. Its team of dedicated consultants worked collaboratively with our team, finding creative solutions to problems and making sure that the chatbot both reflected our brand and met the needs of our customers. We are delighted with the results to date and are excited about continuing our digital transformation journey with IPI.”
Orla McGivern
Customer and Insights Senior Manager at Northern Ireland Water
“The sales process was smooth but the best part for us has been that the account team have been extremely helpful, supportive and knowledgeable as we navigate the new system. It is clear that IPI take their customers very seriously and don’t just bring in the A-team for the sale…”
Jonathan Evans
Technology Transformation Manager at Hodge Bank
“Ensuring that our back-end infrastructure is geared up to support our customer base is absolutely critical to the continued success of our company. IPI provided us with confidence that our systems would be effectively supported and would continue to deliver the service our customers expect from our brand.”
Rashpal Degun
Communications Manager at DialAFlight
“IPI has been more than a supplier to us – they are a valued partner that will continue to help us meet our goals over the years to come. IPI’s knowledge and expertise around contact centres is unrivalled in the industry, and they both understand the challenges we face daily but also the solutions and services that enable companies like ours to succeed. We look forward to working in partnership with them in the years ahead.”
Paul Kenyon
Connect Services Manager (Data & Voice)
Latest News & Blogs
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IPI launches its first partner programme, Evolving Together, to empower UK SMEs with ElasticCX. High margins, AI-powered CX, and tiered partner support.
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In today’s hyper-connected world, data is currency, and privacy is power. For any organization handling personal information, safeguarding that data is central to earning and keeping customer trust.
Upcoming Event
1st October, 2025
AI: The Next Evolution of Heroism is an immersive, one-day event. Through live demos, expert discussions, and real-world stories, you’ll discover how to lead AI transformation from the inside out.
