Resources
Sharing our expertise, insights and knowledge with you
Video
Ace your CX game - Why cloud contact centres win
Still playing with outdated tech in a cloud-first world? In this video, we serve up the ultimate match: legacy on-prem contact centres vs modern CCaaS platforms. Spoiler: only one of them hits the sweet spot.
Podcast
The CCaaS partner opportunity you can't ignore!
Evolving Together is a brand-new partner programme for businesses wanting to up their CX game with ElasticCX, our omnichannel Contact Centre-as-a-service solution. In this video, ElasticCX Channel Manager, Chris Gray, and ElasticCX Product Owner, Ian Nash, discuss how the ElasticCX platform and our partner-first approach can help you grow your business fast.
Podcast
Elevating Client Success: The Power of Collaboration
Join us for an exclusive interview diving into how IPI prioritises collaboration, partnership, and cultural fit in driving client satisfaction as well as the importance of adapting to meet client…
Datasheet
IPI Cloud PCI
IPI Cloud PCI is designed to simplify the process of achieving PCI compliance – providing a secure environment for your Contact Centre to manage the payment process and enabling your agents to focus on providing the exceptional service your customers expect. Find out more!
Podcast
Avaya & legacy tech: what’s next for sub-200 agent Contact Centres?
In this episode of IPI Converse, Dave Glasgow (Sales & Marketing Director) and Mark Rossell (Head of Managed Services) explore what Avaya’s latest sub-200 policy means for small to mid-sized Contact Centres, the risks involved and proven approaches to cloud migration.
Podcast
Driving Innovation: Fostering a Culture of Creativity in Business
Join Sat Sanghera (CEO, IPI) and Jane Dance (Head of Marketing, IPI) as they explore the power of innovation and how IPI creates a culture of creativity to drive growth and enhance customer experience.
Podcast
THESE Contact Centre Insights will Transform Retail in 2025
Join Dave Glasgow (Sales & Marketing Director at IPI), Jason Roberts (Specialist Consultant in Retail) and Sam Grant (New Business Sales Consultant) as they discuss their Contact Centre insights into the Retail industry as well as the challenges facing the Retail sector at the most important time of year.
Whitepaper
Why this is the year to migrate from on-premise to the cloud
Legacy systems are holding companies back and vendor support is fading unless you’re a top-tier customer. Cavell’s new whitepaper breaks down: the risks of staying put and the real-world benefits of…
Podcast
Mega Trends with Sat Sanghera
Join us for an exclusive interview diving into IPI’s top 5 Contact Centre trends. Discover insights on SaaS adoption, Omnichannel, AI& Automation, Super Agents and Data & Insights.
Report
ContactBabel: UK Retail Contact Centre Trends
This ContactBabel report looks at the structure, growth, technology, HR and commercial issues found in Contact Centres within the UK Retail sector.
Report
ContactBabel: UK Outsourcing Contact Centre Trends
This ContactBabel report looks at the structure, growth, technology, HR and commercial issues found in Contact Centres within the UK Outsourcing sector.
Report
ContactBabel: UK Insurance Contact Centre Trends
This ContactBabel report looks at the structure, growth, technology, HR and commercial issues found in Contact Centres within the UK Insurance sector.
