Resources
Sharing our expertise, insights and knowledge with you
Podcast
AI in contact centres: the future of customer experience
In this episode of the IPI Converse series, host Craig Farley sits down with AI expert, Iain Bennett to explore how artificial intelligence is transforming customer service, contact centres, and the future of the CX.
Podcast
Keep your contact centre stress free with IPI Managed Services!
Still running your contact centre on legacy, on-premise technology? It might be costing you more than you think. Whether you’re exploring CCaaS, struggling with on-premise maintenance, or planning a move to the cloud, this conversation offers practical insights from leaders who have guided hundreds of successful migrations.
Video
From legacy to cloud contact centre: the easy win
In this Ryder Cup-inspired spoof, watch how a “legacy contact centre” struggles with the wrong equipment (a hockey stick!), ending up in bunkers, water hazards, and frustration, while the “CCaaS” player swings smoothly down the fairway, hitting every shot perfectly.
Video
On-prem contact centre vs. CCaaS - who hits the CX bullseye?
Still relying on legacy, on-prem contact centre tech? Watch what happens when an outdated system goes dart-to-dart with a modern CCaaS-powered experience. In this spoof showdown, we put “Phil ‘The Patch’ Taylor” against “Luke ‘The Cloud’ Littler” in a fun battle of CX platforms.
Video
Ace your CX game - Why cloud contact centres win
Still playing with outdated tech in a cloud-first world? In this video, we serve up the ultimate match: legacy on-prem contact centres vs modern CCaaS platforms. Spoiler: only one of them hits the sweet spot.
Podcast
The CCaaS partner opportunity you can't ignore!
Evolving Together is a brand-new partner programme for businesses wanting to up their CX game with ElasticCX, our omnichannel Contact Centre-as-a-service solution. In this video, ElasticCX Channel Manager, Chris Gray, and ElasticCX Product Owner, Ian Nash, discuss how the ElasticCX platform and our partner-first approach can help you grow your business fast.
Podcast
Elevating Client Success: The Power of Collaboration
Join us for an exclusive interview diving into how IPI prioritises collaboration, partnership, and cultural fit in driving client satisfaction as well as the importance of adapting to meet client…
Datasheet
Cloud PCI
Cloud PCI is designed to simplify the process of achieving PCI compliance – providing a secure environment for your Contact Centre to manage the payment process and enabling your agents to focus on providing the exceptional service your customers expect. Find out more!
Podcast
Avaya & legacy tech: what’s next for sub-200 agent Contact Centres?
In this episode of IPI Converse, Dave Glasgow (Sales & Marketing Director) and Mark Rossell (Head of Managed Services) explore what Avaya’s latest sub-200 policy means for small to mid-sized Contact Centres, the risks involved and proven approaches to cloud migration.
Podcast
Driving Innovation: Fostering a Culture of Creativity in Business
Join Sat Sanghera (CEO, IPI) and Jane Dance (Head of Marketing, IPI) as they explore the power of innovation and how IPI creates a culture of creativity to drive growth and enhance customer experience.
Podcast
THESE Contact Centre Insights will Transform Retail in 2025
Join Dave Glasgow (Sales & Marketing Director at IPI), Jason Roberts (Specialist Consultant in Retail) and Sam Grant (New Business Sales Consultant) as they discuss their Contact Centre insights into the Retail industry as well as the challenges facing the Retail sector at the most important time of year.
Whitepaper
Why this is the year to migrate from on-premise to the cloud
Legacy systems are holding companies back and vendor support is fading unless you’re a top-tier customer. Cavell’s new whitepaper breaks down: the risks of staying put and the real-world benefits of…
