Events
Online and face-to-face events – benefit from joining us, meeting your peers, chatting with industry experts and staying ahead of the game
Upcoming Events
Upcoming Event
22nd April, 2026
IPI is heading to the Retail Technology Show for a third year! See us on stand W60 to talk all things AI, Payments and CX in the Contact Centre.
Upcoming Event
28th April, 2026
IPI is sponsoring Genesys Xperience On Tour London!
Upcoming Event
13th May, 2026
IPI is speaking and exhibiting at BIBA 2026! Visit is on stand D80 and don't miss our Fringe Session at 3pm Wednesday!
Previous Events
Event
IPI Innovate 2026
26th March, 2026
IPI Innovate is our annual leadership forum, exclusively for our clients. This year's theme is Human-led in an AI World. We're excited to be joined by Penny Power, Dom Black and other peers across the industry.
Event
Driving Better Outcomes for Vulnerable Customers Forum
24th March, 2026
A practical discussion on how firms are using AI, analytics and automation to strengthen visibility of customer outcomes while reducing operational risk.
Event
IPI Spotlight - AI: The Next Evolution of Heroism
1st October, 2025
AI: The Next Evolution of Heroism is an immersive, one-day event. Through live demos, expert discussions, and real-world stories, you’ll discover how to lead AI transformation from the inside out.
Event
Avaya Triage Week
8th July, 2025
8-11 July - Four focused, expert-led mornings tackling the biggest operational challenges faced by Avaya users. Whether it’s outdated WFM, disconnected reporting, integration roadblocks or dialler fatigue, we’re here to diagnose and prescribe practical, proven solutions. Book your personal 25-minute appointment now.
Event
The BIBA Conference 2025
14th May, 2025
We're exhibiting at BIBA 2025 with Genesys - reimagining insurance CX through intelligent automation! Come and speak to us Stand D74!
Event
IPI Spotlight: Bringing CX into Focus - London
18th March, 2025
Designed to help you sharpen your focus on the latest trends, technologies, and challenges reshaping the Contact Centre industry. Through a wide-angle lens, we’ll explore how AI and cutting-edge innovations are reframing customer interactions, empowering your Contact Centre to capture success from every angle.
