Customer Contact Solutions That Drive Real Business Outcomes

Co-op needed a solution that would enable it to effectively mobilise its Contact Centre team to work from home to cope with the demand from existing and new services and be able to help its members, customers and wider communities more effectively.

Findel adopts IPI’s ElasticCX CCaaS solution to get top marks for its customer service

Findel consulted with IPI’s team of experts to discuss which cloud-based solution was best suited to its needs. After careful consideration, Findel selected the ElasticCX CCaaS solution, based on its enterprise-grade features, extensive API-led integration capabilities, and user-friendly interface.

Motability Operations Ltd gears up its Contact Centre operations with IPI

As an established Genesys specialist with a shared commitment to customer-centricity, IPI had the perfect expertise and values to steer Motability Operations Ltd’s Contact Centre towards a new era of excellence based in the cloud.

Liberata, a leading service provider in the UK, embraced innovation by transitioning its systems to the cloud with Genesys Cloud, aiming for greater flexibility and adaptability.

Our consulting services are designed to help you define your challenges, map your journey, and engineer your success. Watch to find out more…

If you’re looking for a consultancy service that can help transform your Contact Centre, then IPI Blueprint is the service for you! Watch to find out more…

Pauseable by IPI makes it easy for Retailers to securely take payments over the phone, without any manual intervention by the agent. Watch to find out more…

Cloud AI from IPI is a new way to empower your agents and delight your customers with advanced technology, in a package that can be integrated with your existing contact centre solutions. Watch to find out more…

Our consultancy services provide clarity and a foundation from which to achieve your desired business outcomes. We can help you identify challenges, implement solutions, and optimise your people and processes.

Our Blueprint consultancy service gives you a holistic view of your Contact Centre, with a focus on key operational areas such as people, process and technology. By understanding the current state of your Contact Centre, we can pinpoint opportunities for improvement…

Remove sensitive card data with Pauseable – no agent interaction required. Seamlessly integrates with Avaya, Genesys, Nice CXone and Verint.

Choose IPI and your business is in safe hands. Powered by Genesys Cloud CX – the industry’s #1 cloud CX platform – you get an all-in-one, omnichannel Contact Centre and employee collaboration solution with advanced routing, real-time reporting and analytics.

IPI Cloud AI is a new way to empower your agents and delight your customers with advanced technology, in a package that can be integrated with your existing contact centre solutions.

Discover the comprehensive suite of solutions behind ElasticCX CCaaS, enabling organisations of any size to leverage next-generation contact centre capabilities.

Today’s widespread use of cloud technology has made it easier than ever for Contact Centres to offer flexible remote and hybrid working to agents, and to deliver the latest innovations in customer experience (CX). This means Workforce Engagement Management (WEM) has never been so vital.

This eBook explores how retailers can leverage AI, automation, and data-driven insights to meet rising customer expectations, enhance loyalty, and transform Contact Centre operations while staying secure and compliant.

There has never been a more appropriate time for contact centres to prioritise secure payment applications and ensure that their enterprise (including remote agents) are PCI (Payment Card Industry) compliant and their customers’ credit card data is always secure.

In this eBook, we delve into the core elements of exceptional customer contact, drawing on best practices for turning your Contact Centre into a centre of CX excellence.