Pay By Link

Secure payment links on every channel

Send a secure, per-transaction link via SMS, webchat, email or bot. Customers pay on their own device—card data never touches your environment.

• Unique payment link per transaction

• Delivered in-channel: SMS, email, webchat, social or bot

• Hosted payment page—encryption and tokenisation built in

• No change to your existing workflows

“IPI managed the process without reporting a single administration issue… satisfied compliance requirements without negatively impacting the customer.”

SAQ eligibility and scope depend on your environment and assessor; IPI does not issue PCI certificates.

Avoid up to £100,000 a month in PCI non-compliance costs.

Non-compliance with PCI DSS doesn’t trigger a single fine. It triggers escalating monthly penalties that compound the longer the problem goes unfixed, starting at £5,000–£10,000 per month, rising to £25,000–£50,000 by month four, and reaching up to £100,000 per month after six months.

The cost of scope

Every system that touches card data is a PCI DSS obligation. Most contact centres have far more in scope than they should, and pay audit fees accordingly

The audit drain

Annual assessments, quarterly scans, remediation cycles. Months of preparation for something that shouldn’t take weeks

The agent exposure

Agents who hear or see card data are part of your compliance scope. That scope only ever gets bigger, until you remove the data entirely

Pay By Link

Send a secure, per-transaction payment link via SMS, webchat, email or bot. Customers pay on their own device—card data never touches your environment.

Best for digital-first customers

Send a secure, per-transaction payment link via SMS, webchat, email or bot. Customers pay on their own device. Card data never touches your environment.

How it works

•Agent or automated system generates a unique payment link
•Link is delivered to the customer in their current channel: SMS, email, webchat, social or bot
•Customer completes payment on a secure hosted page
•Card data is never transmitted to your environment

Security built in

End-to-end encryption | Secure tokenisation | Isolated hosted payment page | PCI DSS-aligned deployment

Why it matters

Faster digital conversion, lower abandonment, and trust at the moment of payment, without any change to your existing workflows.

Everything you need to pass PCI faster

✓Secure agent-assisted payments (Agent Pay)

✓Automated IVR payments (IVR Assist)

✓Digital payments via SMS, email & chat (Pay by Link)

✓Automatic pause & resume recording (Pauseable)

✓Integration with your existing CCaaS and PSPs

✓Ongoing support, optimisation & training