Pauseable

Pause recordings only at the payment moment

Automatically pause and resume call recordings when customers pay—no blanket suppression, no lost QA insight.

• Detects the payment moment in voice or digital interactions

• Pauses recording, transcription, screen capture and analytics

• Platform agnostic—deploy in hours, not weeks

• Audit-ready evidence trail maintained throughout

“IPI managed the process without reporting a single administration issue… satisfied compliance requirements without negatively impacting the customer.”

SAQ eligibility and scope depend on your environment and assessor; IPI does not issue PCI certificates.

Avoid up to £100,000 a month in PCI non-compliance costs.

Non-compliance with PCI DSS doesn’t trigger a single fine. It triggers escalating monthly penalties that compound the longer the problem goes unfixed, starting at £5,000–£10,000 per month, rising to £25,000–£50,000 by month four, and reaching up to £100,000 per month after six months.

The cost of scope

Every system that touches card data is a PCI DSS obligation. Most contact centres have far more in scope than they should, and pay audit fees accordingly

The audit drain

Annual assessments, quarterly scans, remediation cycles. Months of preparation for something that shouldn’t take weeks

The agent exposure

Agents who hear or see card data are part of your compliance scope. That scope only ever gets bigger, until you remove the data entirely

Pauseable

Automatically pauses and resumes call recordings at the payment moment, with no disruption to the conversation—full-call insight and QA coverage preserved.

Quickest to deploy

Automatically pauses and resumes call recordings at the payment moment, with no disruption to the conversation.

How it works

•Detects the payment moment in voice or digital interactions
•Pauses recording, transcription, screen capture and analytics
•Resumes instantly once payment is captured
•Audit-ready evidence trail maintained throughout

Why it matters

Contact centres using blanket suppression to handle payments lose 30–50% of full-call insight and see a 25–40% reduction in QA coverage. Pauseable pauses only the payment moment. Everything else is captured as normal.

Deployment

Hours, not weeks | Platform agnostic | No re-platforming required

Everything you need to pass PCI faster

✓Secure agent-assisted payments (Agent Pay)

✓Automated IVR payments (IVR Assist)

✓Digital payments via SMS, email & chat (Pay by Link)

✓Automatic pause & resume recording (Pauseable)

✓Integration with your existing CCaaS and PSPs

✓Ongoing support, optimisation & training