IVR Assist

Secure IVR payments for contact centres

Remove card data from your environment and qualify for SAQ-A with a PCI DSS Level 1 platform.

• Reduce PCI scope by up to 95%

• Avoid 11 of 12 PCI DSS requirements

• Works with your existing contact centre & PSPs

• No need to replace your IVR: integrate and evolve your payment journeys with support from our expert team

Trusted by leading brands

“IPI managed the process without reporting a single administration issue… satisfied compliance requirements without negatively impacting the customer.”

SAQ eligibility and scope depend on your environment and assessor. IPI does not issue PCI DSS certificates.

Avoid up to £100,000 a month in PCI non-compliance fines.

Staying PCI DSS compliant is essential. Where gaps persist, card brands and acquirers can apply escalating monthly penalties—so addressing scope and controls early helps protect your organisation and your customers.

Scope and risk

Every system that stores, processes, or transmits card data adds to your PCI DSS obligations. Many Contact Centres have more in scope than necessary—driving cost and complexity.

Operational load

Assessments, scans, and remediation cycles demand time from IT and operations. The right approach simplifies compliance and reduces that burden.

Agent and customer experience

Security must not come at the expense of a smooth payment journey. Solutions that remove sensitive data from your environment can reduce scope while preserving customer experience.

IVR Assist

Payment security for your IVR

This cloud-based solution is designed to work with your existing Contact Centre infrastructure and PSPs, helping you simplify compliance, reduce risk, and unlock payment flexibility—without replacing your Interactive Voice Response (IVR) platform.

What it delivers

•Secure agent-free card capture via IVR with voice and DTMF
•Scalable automation for routine payment scenarios
•Configurable IVR journeys with full control
•Gateway and PSP flexibility
•Reduced PCI exposure by design

Illustrative outcomes

•DTMF isolation: PCI scope reduced by up to 90%
•Secure IVR handoff: payment AHT reduced by up to 60%
•Agent-free payments at 3–5× lower cost; 24/7 availability
•Controlled prompts and routing: completion rates improved by 20–40% for simple payments

From Discovery to Deployment

How we work with you

Step 1 — Discovery

We take time to understand your IVR payment journeys, where card data enters your environment today, and whether IVR Assist aligns with your goals—so you can see what simplified compliance could look like for your organisation.

Step 2 — Integration and configuration

Our team integrates IVR Assist with your existing platform via API, configures payment journeys, and connects your Payment Service Provider. Your customer-facing flows can remain familiar while card data is routed securely to our platform.

Step 3 — Go-live and ongoing support

You benefit from secure, compliant IVR payments with sensitive data removed from your environment—supporting a clearer path to assessment. We remain on hand as your volumes, channels, and compliance needs change.

What you can expect from IPI

Backed by expert implementation, training, and support—here’s how we help you deploy IVR Assist with confidence.

✓Structured review of your existing IVR payment flows and data paths

✓API integration aligned to your current Contact Centre and IVR infrastructure

✓Payment journeys configured for your scenarios and channels

✓Connectivity to your PSP and gateway ecosystem

✓Clear guidance on compliance scope and SAQ-A considerations for your environment

✓Training and enablement for operations and compliance teams

✓Ongoing support as your Contact Centre and payment requirements evolve