PCI DSS Level 1 platform

Achieve PCI DSS Certification Fast

Remove card data from your environment and qualify for SAQ-A with a PCI DSS Level 1 platform.

  • • Reduce PCI scope by up to 95%
  • • Avoid 11 of 12 PCI DSS requirements
  • • Works with your existing contact centre & PSPs
  • • No card data ever enters your systems

Trusted by leading brands

“IPI managed the process without reporting a single administration issue… satisfied compliance requirements without negatively impacting the customer.”

Boden Read more

SAQ eligibility and scope depend on your environment and assessor; IPI does not issue PCI certificates.

Integrates seamlessly with

Genesys NICE Verint Stripe Adyen Worldpay PayPal

The reality for most contact centres

Avoid up to £100,000 a month in PCI non-compliance costs.

Non-compliance with PCI DSS doesn’t trigger a single fine. It triggers escalating monthly penalties that compound the longer the problem goes unfixed, starting at £5,000–£10,000 per month, rising to £25,000–£50,000 by month four, and reaching up to £100,000 per month after six months.

The cost of scope

Every system that touches card data is a PCI DSS obligation. Most contact centres have far more in scope than they should, and pay audit fees accordingly

The audit drain

Annual assessments, quarterly scans, remediation cycles. Months of preparation for something that shouldn’t take weeks

The agent exposure

Agents who hear or see card data are part of your compliance scope. That scope only ever gets bigger, until you remove the data entirely

The solution

Four ways to descope.

Our solutions work with your existing contact centre technology and PSPs. Choose the solution that fits your current setup, or combine them for complete coverage across every payment channel.

Quickest to deploy

Pauseable

Automatically pauses and resumes call recordings at the payment moment, with no disruption to the conversation.

How it works

  • •Detects the payment moment in voice or digital interactions
  • •Pauses recording, transcription, screen capture and analytics
  • •Resumes instantly once payment is captured
  • •Audit-ready evidence trail maintained throughout

Why it matters

Contact centres using blanket suppression to handle payments lose 30–50% of full-call insight and see a 25–40% reduction in QA coverage. Pauseable pauses only the payment moment. Everything else is captured as normal.

Deployment

Hours, not weeks | Platform agnostic | No re-platforming required

Best for digital-first customers

Pay By Link

Send a secure, per-transaction payment link via SMS, webchat, email or bot. Customers pay on their own device. Card data never touches your environment.

How it works

  • •Agent or automated system generates a unique payment link
  • •Link is delivered to the customer in their current channel: SMS, email, webchat, social or bot
  • •Customer completes payment on a secure hosted page
  • •Card data is never transmitted to your environment

Security built in

End-to-end encryption | Secure tokenisation | Isolated hosted payment page | PCI DSS-aligned deployment

Why it matters

Faster digital conversion, lower abandonment, and trust at the moment of payment, without any change to your existing workflows.

Highest-risk moment solved

Agent Pay

Customers enter card details during live calls, silently and privately, while the conversation continues. Agents hear and see nothing.

How it works

  • •The agent-assisted call stays live throughout. No IVR handoff, no break in the conversation
  • •Customer enters card data via DTMF keypad or AI-powered speech recognition
  • •Payment data is isolated from the agent environment in real time
  • •End-to-end encryption and tokenisation throughout

Why it matters

Live voice payments are the highest PCI risk point in most contact centres. Agent Pay reduces PCI DSS scope by up to 95%, without ending the call, without re-platforming, and without a worse experience for the customer.

Simplest compliance path

IVR Assist

Protect card data in your existing IVR flows with a lightweight API integration, and unlock SAQ-A eligibility: the shortest route through PCI DSS assessment.

How it works

  • •Card data is routed to IPI’s secure cloud at the point of capture
  • •Works with your existing IVR. No replacement needed
  • •Simple API integration, with cardholder data functions fully outsourced
  • •SAQ-A eligible: the simplest PCI DSS compliance pathway available

The numbers

  • •~60% reduction in average handling time on payment calls
  • •Up to 90% reduction in PCI scope
  • •3–5x lower cost per transaction
  • •20–40% improvement in payment completion rates

Everything you need to pass PCI faster

  • ✓Secure agent-assisted payments (Agent Pay)
  • ✓Automated IVR payments (IVR Assist)
  • ✓Digital payments via SMS, email & chat (Pay by Link)
  • ✓Automatic pause & resume recording (Pauseable)
  • ✓Integration with your existing CCaaS and PSPs
  • ✓Ongoing support, optimisation & training

Find out how much PCI scope you can remove

Book your PCI Scope Assessment — we’ll help you align PCI scope with your contact centre and PSPs. IPI does not issue PCI certificates.

Book your PCI Scope Assessment