Connect the customer journey – Give them a personalised experience which will earn you loyal and repeat customers.
As retail customers make a dash to digital, channels like social media, web chat and chatbots have never been more important – but for many, the retail Contact Centre isn’t evolving fast enough and customer expectations aren’t being met. Why? Siloed and unintegrated digital channels. All frustrations IPI can mitigate.
We can help you to harness the power of AI, enhancing your operations and transforming your customer experience.
How we can help you to optimise your retail Contact Centre
Retail organisations across the UK look to us to implement personalised, omnichannel strategies while overcoming the challenges of disparate IT systems and out-of-date processes.
We are exhibiting at this year’s Retail Technology Show, the flagship event for retail in 2024!
Come and speak to us at Stand 4B58 to find out how we add value to every part of the digital transformation journey! Alternatively, you can book a chat with us at the show at a time that suits you best.
Intelligent automation
Retailers are on a path where using AI is slowly going from being a choice to being a necessity if they want to stay in the game and keep up with consumers. Boost customer satisfaction with AI-powered tools like chatbots and virtual assistants to engage with customers in real-time, provide 24/7 support and offer personalised recommendations.
Assess the opportunities for AI in your operations at IPI’s AI Cafe.
Customer loyalty
Fixing the issue of waning brand loyalty starts with understanding customer expectations and their journey with you. We help retailers to create data-driven strategies that deliver customer value through personalised interactions at different stages of their journey.
Happy agents = happy customers
Evolving customer expectations
With 42% of customer interactions now spread across social media, web chat and chatbot, 65% of consumers feel that digital experiences do not exceed expectations and retailers are being forced to innovate quickly to stay ahead. We work with retailers across the UK to meet and go beyond these ever-changing expectations.
Workforce productivity
Our goal is focused on enabling agents to serve the needs of customers as quickly and effectively as possible. Our Workforce Engagement Strategies ensure that you always have the right number of people with the right skills, doing the right tasks at the right time.
Exceptional customer engagements – Connect the customer journey
Security & compliance
Our expert security team understands all of the complexities that go into protecting retail companies. From GDPR and PCI DSS, through to network security and disaster recovery solutions, we have you covered.
Cost optimisation
Reducing cost to serve while still delivering a great experience is critical in today’s market. From process automation through to omnichannel self-service strategies, we are experts in delivering solutions with proven ROI.
Read how Hillarys benefited from ElasticCX CCaaS
Contact Centre evolution
The adoption of IPI’s ElasticCX CCaaS marks the next phase of Hillarys’ continued Contact Centre evolution. By migrating to this flexible cloud-based solution, Hillarys escapes the constraints of its previous legacy infrastructure, embracing the fast-evolving communication choices of its customers with a solution offering both straightforward integrations and the facility to easily scale.
We are an Associate Member of the British Retail Consortium.
Consultancy services for Retailers
Our consultancy and technology solutions help retailers capitalise on existing investments and provide guidance on digital and cognitive solutions that improve efficiency and profitability.
Contact us to find out more
Latest updates
News
Pauseable, IPI’s automated pause-and-resume compliance technology, is now available on NICE CXone, the CCaaS AI platform from NICE.
Blog
Staying ahead of payment security: Exciting updates in PCI DSS 4.0 and how Pauseable by IPI can help
Pauseable by IPI, can help your customers achieve and maintain compliance with the Health Insurance Portability and Accountability Act (HIPAA).
Upcoming Event
15th May, 2024
We're exhibiting at BIBA 2024 with Genesys! Come and speak to us about super-charging your insurance Contact Centre on Stand D84!