Conversation Conservation
Customer journeys often disintegrate into a tangle of broken conversations, lost messages and delays when customers switch channels. With unified communications, every conversation, contact and customer is contained within a single platform that you can manage, monitor and maintain.
IPI offers a complete range of on premises, cloud and hybrid unified communications solutions from Avaya, Genesys and Microsoft so we can advise the right technology that delivers the best value.
Carefully designed to improve key measures of engagement and productivity with powerful capabilities related to calling, collaboration and meetings.
Turning calls, emails, chats, texts and social expressions into a single conversation and seamless customer dialogue. Genesys Cloud deploys at lightning speed for quick time-to-value and instant scalability.
Microsoft Teams, part of the 365 suite, combines persistent workplace chat, video meetings, file storage, and application integration, underpinned by comprehensive privacy, security, and compliance.
Meetings and Collaboration
Tackling projects and delighting customers is infinitely easier when everything is in one place. Discover how unified communications can drive up productivity and boost the customer experience with unified messaging, file share, meetings and conferencing.
Phones and Devices
Give your teams the freedom to work from the right place at the right time – wherever in the world that might be. We can help you step away from inflexible systems so you can achieve greater efficiency and clarity.
Infrastructure
Are your legacy systems fit for the future? Your agents and managers expect a higher standard of connectivity, control and intelligence, and IPI can deliver the infrastructure that delivers just that
Seamless Information Interchange
Harmonise your communications with a single platform to manage inbound, outbound and inter-company conversations.
Latest Updates
News
Insurance Edge feature: Are you a bliever at BIBA?
It’s all happening at BIBA this week, with a new partnership announced between IP Integration and Blieve. Here’s the word; IP Integration (IPI), the digital…
Blog
contact-centres feature: 3 Ways to Capitalise on Intelligent Call Routing in Contact Centres
Our Applications Director discusses three ways to capitalise on intelligent call routing in Contact Centres.
Upcoming Event
7th July, 2022
Explore the misalignment of CX priorities across Customers, Operations and Execs, the impact that this misalignment has on meeting customer expectations, and why many retail contact centres aren’t evolving fast enough.