Proven Self-Service Strategies for the Travel Industry

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Travel Industry Report

How can you control your costs while improving the customer experience?

That is the central question that we try to answer in this travel industry report.

We know, from our work with clients in the travel sector, that there are effective ways to address the challenges facing travel businesses, while also enhancing outcomes for customers and improving the agent experience.

Unique Challenges Facing the Travel Industry

We will consider the pressures facing the travel industry in 2020 and consider how self-service technologies can reduce the burden on busy contact centres, and also give customers fast access to information, resolutions and support – in their preferred channel.

Download the report below, visit our page or contact us for more information.

Transforming Outcomes with Solutions

IPI has helped travel industry clients to transform outcomes with solutions that we have built and deployed in as little as a day. This means that you can eliminate the risk, long lead times and high costs associated with major development projects.

Download the report below, visit our page or contact us for more information.

travel industry report

Contact us for more industry insights and how IPI products can support your contact centre.