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About IPI

Transformation is easy when you have a partner that can guide the way. Our consultants, architects and engineers have decades of experience in guiding contact centres into the future. We can help you implement solutions that improve the customer experience, improve efficiency and delight your teams

Latest Updates


UK Youth
PRESS RELEASE: IPI teams up with UK Youth to help young people build bright futures

IPI are supporting UK Youth to improve opportunities for disadvantaged young people, helping them gain the skills they need to build bright futures.

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contact centre office
The Future of the Contact Centre

The future of the contact centre post Covid-19 – Coronavirus has forced unprecedented change upon the contact centre, testing every prior technology decision and tool…

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Upcoming Event


15th September, 2020

Europe’s leading call & contact centre event. See the latest and most effective technologies, strategies and advancements to industry professionals who are looking to excel in customer engagement.