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Putting the Fix Before the Break

Our goal is to deliver a fix before you know something is broken. We achieve this through world-class monitoring and alerting tools and a proactive approach to support. And it doesn’t hurt that we have a team of certified engineers and more than 18 years of experience.

How We Supported The Caravan and Motorhome Club

With the help of IPI’s professional  services and support teams, The Caravan and Motorhome Club successfully migrated from Nortel Meridian to an Avaya IP telephony system. With some obvious challenges expected with a migration of this sort, we were there to help the Club every step of the way.

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video-The Caravan and Motorhome Club
System monitoring

Proactive Monitoring, Alerts and Intervention

Using predictive analysis, monitoring and alerts, we can identify issues before they develop into big problems. These advanced tools can eliminate many of the routine issues that delay your teams and obstruct progress. Our monitoring tools can also test and scan your IVR system and RPA instances.

We Are Here To Help

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Prognosis in the Contact Centre

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Prognosis for Unified Communications

Onsite Support

Our engineers speak your language, and they’re available for onsite support, site audits and engineering. With certified engineers we have the depth of talent and experience to resolve even complex issues efficiently.

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Our Onsite support
Professional services

Professional Services

In addition to comprehensive support, we offer a complete package of complementary professional services. These include consultancy, design, project management, implementation and training. This enables us to provide an end-to-end service, and helps you to reduce suppliers.

Talk To A Consultant

Talk to an Expert

We help contact centres cut costs, delight customers and create better environments for employees. We keep one eye trained on the horizon, watching for new technologies that we can introduce to our contact centre clients. How can we support your contact centre?

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Latest Updates

News

UK Youth
PRESS RELEASE: IPI teams up with UK Youth to help young people build bright futures

IPI are supporting UK Youth to improve opportunities for disadvantaged young people, helping them gain the skills they need to build bright futures.

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Blog

Contact Centre Crisis Management

Here are IPI’s top tips on how to best manage your contact centre during the pandemic. From WFM optimisation to making sure your website is up to date.

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Upcoming Webinar

 
CallMiner Webinar - Are you listening to your vulnerable customers?

17th June, 2020

Leverage analytics to support your remote agents and safeguard your brand.

Find Out More
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“We offer a key service to the public in debt advice which can be extremely sensitive and with the impending impact of Covid19 we needed to protect our workforce and still provide this essential service to the public. We also needed to ensure our call routing IVR system was still utilised. IPI were excellent in understanding our priorities and very quickly worked in partnership with my team to deliver and configure an AVAYA remote working solution within 48 hours. The extra effort and attention from IPI to insure we were able to continue providing our service from 173 advisers all working remotely and no disruption or changes to our IVR call flow gave us comfort and allowed us to focus on the other priorities in our business.”

Martin Nall – Head of IT, Money Advice Trust
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“Out of all the technology partners in the market it was IPI that impressed us the most with their extensive knowledge of Avaya, highly responsive support services and guidance around deploying the latest digital technologies. IPI’s innate understanding of what makes a contact centre tick and how to optimise operations to obtain the best business benefits have been fundamental to our long-lasting partnership.”

Martin Nall – Head of IT
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““We have real confidence in IPI’s ability to deliver on their solutions, they really make an effort to understand our goals and objectives so we know we are in safe hands. IPI has continually impressed with their teamwork, communication and co-operative approach, not to mention top-class, innovative solutions. IPI’s longstanding partnership with Avaya together with their insights and expertise have been invaluable to our business and we look forward to working together to deliver excellence for our employees and patients, and building a long and trusted relationship with IPI.””

Charlie Barrett, Telecoms & Infrastructure Manager
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“IPI’s knowledgeable and efficient team provides exceptional support for our UK and European offices.”

Steven Dick, Infrastructure Engineer III
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“I can honestly say that IPI are unique in their market space. Despite all the challenges affecting everyone now, IPI pulled out all the stops and delivered us a clear business continuity plan and helped us to quickly transition to a new solution seamlessly.”

Harvey Gill, Head of IT
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“IPI truly understands the sometimes life and death importance of the service we provide to our clients and the critical nature of what we do as a company. With their vast experience of supporting Avaya technology, their client centric approach, and their ability to grasp how we operate on a daily basis, we have total confidence in IPI’s ability to steer our future contact centre strategy.”

Omar Abu-Rish, Securitas Operations Centre Manager