Putting the Fix Before the Break
Our goal is to deliver a fix before you know something is broken. We achieve this through world-class monitoring and alerting tools and a proactive approach to support. And it doesn’t hurt that we have a team of certified engineers and more than 18 years of experience.
How We Supported The Caravan and Motorhome Club
With the help of IPI’s professional services and support teams, The Caravan and Motorhome Club successfully migrated from Nortel Meridian to an Avaya IP telephony system. With some obvious challenges expected with a migration of this sort, we were there to help the Club every step of the way.
Proactive Monitoring, Alerts and Intervention
Using predictive analysis, monitoring and alerts, we can identify issues before they develop into big problems. These advanced tools can eliminate many of the routine issues that delay your teams and obstruct progress. Our monitoring tools can also test and scan your IVR system and RPA instances.
Onsite Support
Our engineers speak your language, and they’re available for onsite support, site audits and engineering. With certified engineers we have the depth of talent and experience to resolve even complex issues efficiently.
Professional Services
In addition to comprehensive support, we offer a complete package of complementary professional services. These include consultancy, design, project management, implementation and training. This enables us to provide an end-to-end service, and helps you to reduce suppliers.
Talk to an Expert
We help contact centres cut costs, delight customers and create better environments for employees. We keep one eye trained on the horizon, watching for new technologies that we can introduce to our contact centre clients. How can we support your contact centre?
Latest Updates
News
IPI wins coveted “Succeed Together” Award at annual Co-op Partner awards
IPI wins coveted “Succeed Together” Award at annual Co-op Partner awards Recognised for role in helping Co-op Group migrate its contact centre to the cloud…
Blog
Smart Ways to Refresh Your Homeworking Strategy
Smart Ways to Refresh Your Homeworking Strategy 2020 was difficult for us all and it took its toll. However, we can look at the positives…
Upcoming Event
18th February, 2021
Free online workshop where we will outline what our product suite includes as well as how it can integrate with your existing contact centre environment.