Support and Services

Support Standards

Support Metrics: w/c 14 September 2020

Transformative Contact Centre Solutions

IPI has provided support and services to contact centres for more than 20 years. We work at the forefront of technology to bring you solutions that transform your services while improving resilience, efficiency and value-for-money.

Your contact centre has the potential to deliver a better customer experience while significantly reducing costs.

Support

With three Network Operation Centres in the UK (London, Manchester, Reading) we provide a rapid-response support desk at any moment, day or night, on any day of the year. We invest heavily in training and development to ensure our team of engineers is able to deliver rapid resolutions to any issue.

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Supporting you and your Investments

We routinely go above and beyond what is expected for our customers. Our goal is to help you get the most out of your investment in technology and provide you with the support you need.

Managed Services

Our complete suite of services enables you to simplify procurement and accelerate transformation. Choosing IPI means accessing a wealth of talent and decades of experience in contact centre technology. We understand your challenges and we know how to overcome them.

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Learn More about our Support and Managed Services

Our global team of advisors are fully qualified across all the technologies we deploy and provide the value added services which distinguish an IPI solution in the marketplace from our competitors.

Latest Updates

News

PRESS RELEASE: IPI teams up with UK Youth to help young people build bright futures

IPI are supporting UK Youth to improve opportunities for disadvantaged young people, helping them gain the skills they need to build bright futures.

6 reasons to move to a cloud contact centre

Contact centres form an integral part of the customer journey and help pave the way for business success. But in order to meet rising customer…

Call and Contact Centre Expo 2020

10th November, 2020

Europe’s leading call & contact centre event. See the latest and most effective technologies, strategies and advancements to industry professionals who are looking to excel in customer engagement.

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““Ensuring that our back-end infrastructure is geared up to support our customer base is absolutely critical to the continued success of our company. IPI provided us with confidence that our systems would be effectively supported and would continue to deliver the service our customers expect from our brand.” ”
Rashpal Degun, Communications Manager at DialAFlight, part of the Lotus Group

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“We offer a key service to the public in debt advice which can be extremely sensitive and with the impending impact of Covid19 we needed to protect our workforce and still provide this essential service to the public. We also needed to ensure our call routing IVR system was still utilised. IPI were excellent in understanding our priorities and very quickly worked in partnership with my team to deliver and configure an AVAYA remote working solution within 48 hours. The extra effort and attention from IPI to insure we were able to continue providing our service from 173 advisers all working remotely and no disruption or changes to our IVR call flow gave us comfort and allowed us to focus on the other priorities in our business.”
Martin Nall – Head of IT, Money Advice Trust

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“Out of all the technology partners in the market it was IPI that impressed us the most with their extensive knowledge of Avaya, highly responsive support services and guidance around deploying the latest digital technologies. IPI’s innate understanding of what makes a contact centre tick and how to optimise operations to obtain the best business benefits have been fundamental to our long-lasting partnership.”
Martin Nall – Head of IT

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““We have real confidence in IPI’s ability to deliver on their solutions, they really make an effort to understand our goals and objectives so we know we are in safe hands. IPI has continually impressed with their teamwork, communication and co-operative approach, not to mention top-class, innovative solutions. IPI’s longstanding partnership with Avaya together with their insights and expertise have been invaluable to our business and we look forward to working together to deliver excellence for our employees and patients, and building a long and trusted relationship with IPI.””
Charlie Barrett, Telecoms & Infrastructure Manager

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“IPI’s knowledgeable and efficient team provides exceptional support for our UK and European offices.”
Steven Dick, Infrastructure Engineer III

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“I can honestly say that IPI are unique in their market space. Despite all the challenges affecting everyone now, IPI pulled out all the stops and delivered us a clear business continuity plan and helped us to quickly transition to a new solution seamlessly.”
Harvey Gill, Head of IT

IPI is focused on creating intelligent contact centre solutions that deliver exceptional customer experiences. Founded in 2001, the company has more than 300 customers and support more than four million transactions and 55,000 agents every day.

From our heritage delivering and supporting traditional contact centres, through to new innovations in AI, Chatbots and Robotic Process Automation, we have been the trusted pioneer and evangelist of employee and customer experience for over 30 years with an enviable 98.7% customer retention rate.