Support Standards
Support Metrics from Prior Week: Published 18 January 2021
Transformative Contact Centre Solutions
IPI has provided support and services to contact centres for more than 20 years. We work at the forefront of technology to bring you solutions that transform your services while improving resilience, efficiency and value-for-money.
Your contact centre has the potential to deliver a better customer experience while significantly reducing costs.
Support
With three Network Operation Centres in the UK (London, Manchester, Reading) we provide a rapid-response support desk at any moment, day or night, on any day of the year. We invest heavily in training and development to ensure our team of engineers is able to deliver rapid resolutions to any issue.
Supporting you and your Investments
We routinely go above and beyond what is expected for our customers. Our goal is to help you get the most out of your investment in technology and provide you with the support you need.
Managed Services
Our complete suite of services enables you to simplify procurement and accelerate transformation. Choosing IPI means accessing a wealth of talent and decades of experience in contact centre technology. We understand your challenges and we know how to overcome them.
Learn More about our Support and Managed Services
Our global team of advisors are fully qualified across all the technologies we deploy and provide the value added services which distinguish an IPI solution in the marketplace from our competitors.
Latest Updates
News
IPI wins coveted “Succeed Together” Award at annual Co-op Partner awards
IPI wins coveted “Succeed Together” Award at annual Co-op Partner awards Recognised for role in helping Co-op Group migrate its contact centre to the cloud…
Blog
Smart Ways to Refresh Your Homeworking Strategy
Smart Ways to Refresh Your Homeworking Strategy 2020 was difficult for us all and it took its toll. However, we can look at the positives…
Upcoming Event
18th February, 2021
Free online workshop where we will outline what our product suite includes as well as how it can integrate with your existing contact centre environment.