Why Call Back has gone from nicety to necessity

In this webinar, CX expert, Steve Murray, explained how a simple proof of concept application delivered remarkable results at one of the UK’s leading Travel Company’s. In just a few short weeks they achieved £ thousands in additional revenues, reduced overtime costs, boosted staff morale and significantly improved customer satisfaction.

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At IPI, we enable brands to meet their digital transformation goals with creative and innovative Contact Centre, Cloud and Connectivity services and solutions, which are proven to drive exceptional customer and employee experiences, as well as better business outcomes and increased revenues.

Our team of experts add value at every part of the transformation journey, by providing bespoke consultancy services, training and enablement programmes, DevOps and integration, as well as a range of proprietary solutions and managed services, spanning the Contact Centre, automation and AI, workforce engagement, security and compliance, speech and text analytics, voice services, cloud, and outsourced IT.

Why Call Back has gone from nicety to necessity

Post Categories:

Previous PostID & Verification Best Practice

Next PostWhat do Software Robots, AI and the Emerging Digital Workforce mean to your Contact Centre?

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