Prognosis in the Contact Centre – Delivering information at your fingertips with IPI

The contact centre is the cornerstone for delivering outstanding customer experience. The explosion of omnichannel and ever-evolving technology platforms makes today’s contact centre highly complex.

IR Prognosis for Contact Centre is an experience management solution that enables organisations to deliver a high-quality communications experience with customers, efficient agent productivity, and positive revenue/cost impact by ensuring contact centre systems deliver the performance and productivity expected.