IVR HeartBeat

IPI’s IVR HeartBeat is a cloud-based testing as a service for contact centre experience management. The solution provides an automated calling service that replicates how your customers are interacting with your IVR system and lets you know what your customers are experiencing in real-time.

Post Categories:

Contact Centres | Heartbeat | Managed Services

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At IPI, we enable brands to meet their digital transformation goals with creative and innovative Contact Centre, Cloud and Connectivity services and solutions, which are proven to drive exceptional customer and employee experiences, as well as better business outcomes and increased revenues.

Our team of experts add value at every part of the transformation journey, by providing bespoke consultancy services, training and enablement programmes, DevOps and integration, as well as a range of proprietary solutions and managed services, spanning the Contact Centre, automation and AI, workforce engagement, security and compliance, speech and text analytics, voice services, cloud, and outsourced IT.

IVR HeartBeat

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Previous PostDigital Contact Centre Transformation Event - Steve Murray Presentation

Next Post5 ways to Support and Manage Your Home Workers

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