IPI's Inner Circle Guide to the Voice of the Customer

VoC programmes strive to capture customer feedback across multiple channels of engagement, while enabling closed-loop strategies to support customer retention, employee development and omnichannel experience optimisation.

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Contact Centres | CX

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At IPI, we enable brands to meet their digital transformation goals with creative and innovative Contact Centre, Cloud and Connectivity services and solutions, which are proven to drive exceptional customer and employee experiences, as well as better business outcomes and increased revenues.

Our team of experts add value at every part of the transformation journey, by providing bespoke consultancy services, training and enablement programmes, DevOps and integration, as well as a range of proprietary solutions and managed services, spanning the Contact Centre, automation and AI, workforce engagement, security and compliance, speech and text analytics, voice services, cloud, and outsourced IT.

IPI's Inner Circle Guide to the Voice of the Customer

Post Categories:

Previous PostBenefits of an Effective Contact Routing Strategy

Next PostFuture-proofing the YoungMinds Parents Helpline

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