Even the most sophisticated contact centres struggle to give their agents access to real-time, meaningful data on KPI’s and performance.
We invited our expert on Data Visualisation to explain how he has helped clients to implement Wallboards that provide real benefits for agents, supervisors and their business.
We learned how Wallboards can:
- Improve customer satisfaction
- Accelerate sales conversions
- Boost agent morale
The Show Me Wallboard delivers a mix of intelligent real time data, resolution messages and engaging content – ensuring that advisors and supervisors and managers receive vital information they need, when they need it most.
The solution easily integrates with your existing applications to collect and display data and is so intuitive that you can create and update the display yourself – no need for expensive developer resources!