Chatbots: Benefits, Justifications and Considerations

Chatbots summed up. If you’re embarking on the chatbot/conversational AI journey, then this bite-sized vlog by Craig Farley, Head of Applications Consulting at IPI, will give you some food for thought. Craig sets out the importance of being able to justify the implementation of a chatbot to higher management, and lists things to consider, such as the customer experience and what you actually want the chatbot to do. Watch our Chatbot Mythbusters webinar for a full panel discussion on the chatbot implementation journey, with comments from two of IPI’s clients who have recently started their own chatbot journey. Watch now: https://youtu.be/EnXgm6fFecM

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At IPI, we enable brands to meet their digital transformation goals with creative and innovative Contact Centre, Cloud and Connectivity services and solutions, which are proven to drive exceptional customer and employee experiences, as well as better business outcomes and increased revenues.

Our team of experts add value at every part of the transformation journey, by providing bespoke consultancy services, training and enablement programmes, DevOps and integration, as well as a range of proprietary solutions and managed services, spanning the Contact Centre, automation and AI, workforce engagement, security and compliance, speech and text analytics, voice services, cloud, and outsourced IT.

Chatbots: Benefits, Justifications and Considerations

Post Categories:

Previous PostWhy NI Water chose chatbot

Next PostGenesys Cloud Migration Tip Sheet

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