Chatbots: Benefits, Justifications and Considerations

Chatbots summed up. If you’re embarking on the chatbot/conversational AI journey, then this bite-sized vlog by Craig Farley, Head of Applications Consulting at IPI, will give you some food for thought. Craig sets out the importance of being able to justify the implementation of a chatbot to higher management, and lists things to consider, such as the customer experience and what you actually want the chatbot to do. Watch our Chatbot Mythbusters webinar for a full panel discussion on the chatbot implementation journey, with comments from two of IPI’s clients who have recently started their own chatbot journey. Watch now: