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It’s safe to say that Contact Centre IT landscapes are complex environments, and there are many challenges that come with this vast range of
software, such as ensuring agents have the right tools to do their job properly, or making sure customer queries can be solved efficiently across multiple channels – but one challenge is rarely talked about. The hidden costs of licencing.
Whilst the world of hybrid-work is here to stay, the PCI industry has never been so busy – and the rules remain the same. Read IPI’s best practices on how to ensure your hybrid Contact Centre is doing everything it can so that agents and customers alike remain compliant and secure.
IPI Cloud provides you with the assurance needed to grow. We offer an enterprise-grade infrastructure that operates across five tier-3 data centres.
Remove sensitive card data with Pauseable – no agent interaction required. Seamlessly integrates with Avaya, Genesys, Nice CXone and Verint.
From complex contact routing, to simple name changes, our MACD service has been created to easily and simply facilitate any changes needed to your system.
Our Precision Insight solution allows us to monitor operations to identify potential issues before they impact your business and customers.
See how Boden benefited from using Pauseable, our in-house developed pause and resume application for Genesys Cloud CX.
Define your challenges, map your journey, and engineer your success with our exceptional consultancy services
Co-op was caught in the jaws of a demand-resource squeeze and needed a solution that would enable it to effectively mobilise its contact centre team to work from home to…
Our unique, premium application makes it easy for Genesys customers to automatically stop and start call and screen recording during the taking of a payment or collection of sensitive data on Genesys Cloud CX™ without any manual intervention by the agent.
Discover how IPI enabled White Light’s desired business outcomes through the use of IPI Cloud, robust SD-WAN and connectivity services.
Ageas decided to enhance its customer choice by introducing AI and Voicebot options to support customers with straightforward queries, whilst maintaining the availability of Contact Centre consultants for complex enquiries. The delivery saw an overall reduction of 40-45 seconds per fully verified call.