Sharing our expertise, insights and knowledge with you
Having conducted a thorough review of all GB Liners’ sites, learn how IPI determined that moving over to the IPI Cloud, and new telephony and SD WAN services was the most effective approach to helping GB Liners achieve its goals.
In an era where customer centricity is coming to define the new middle ground, efficient and effective communication between all parties is dominating. This is where IPI operates. Read about it here.
IPI recommended a move to the cloud-based Business Continuity Planning (BCP) offering from Genesys, the Genesys Rapid Response, a transition IPI had already successfully implemented with other clients that had needed to make a quick move to the cloud as a result of the pandemic.
Accelerate your migration to a Cloud Contact Centre with IPI’s proven roadmap and 5 step process. Watch this video to find out more.
Collections functions within organisations, as well as debt recovery agencies, are going to have to tackle some challenging customer interactions in the coming months – so having a good customer…
Utilities providers are going to have some difficult conversations with customers who can’t, or won’t, pay their bills – so having a good customer experience and positive Contact Centre interactions…
IPI’s dedicated PCI solution is hosted in the IPI Cloud – a SaaS-based portfolio of IPI’s own self-service applications teamed with AI capability from the world’s leading vendors.
IPI’s VoiceConnect is delivered from the ground up to support internet facing services and supports multiple cloud native services.
Amongst other services, we monitor your systems, apply patches, protect against viruses and security vulnerabilities, and ensure backups are performing successfully. We’ll catch (and fix) the little problems before they become big ones – in many cases before you’re even aware that there’s an issue.
IPI’s client-facing Service Delivery Management discipline can help to drive customer needs and requirements within an ever-changing technology-led spectrum and to assist our clients continued growth and success.
IPI recommended a move to Genesys Cloud to meet Boden’s needs as a modern contact-centre while enabling a safe transition of its contact centre agents to a home-working environment.
It’s safe to say that Contact Centre IT landscapes are complex environments, and there are many challenges that come with this vast range of
software, such as ensuring agents have the right tools to do their job properly, or making sure customer queries can be solved efficiently across multiple channels – but one challenge is rarely talked about. The hidden costs of licencing.