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Case Study

 

The adoption of IPI’s ElasticCX CCaaS marks the next phase of Hillarys’ continued Contact Centre evolution. Hillarys remains committed to enhancing its operations and its staged migration to the cloud clearly underlines this.

Case Study

 

People’s Postcode Lottery wanted to streamline its infrastructure around hybrid work. Following IPI’s Blueprint consultancy, IPI could tailor its existing Genesys WFM system to exactly meet the requirements; omni-skill their workers, integrate their workflows and minimise the risk to agent workload.

Case Study

 

As EMIS’ customer service team operates on a hybrid-basis, a move initiated by necessity during the pandemic, a cloud-based operating system would afford its team the flexibility to work from wherever they are located and allow customers to contact EMIS more easily. EMIS turned to IPI, already an established partner, to help find the best solution to meet its evolved needs.

Case Study

 

As its incumbent provider’s contract was approaching renewal, Equivo started looking at alternative suppliers and products, including existing partners. After a competitive tender, they selected IPI to implement Genesys Cloud.

Case Study

 

Having conducted a thorough review of all GB Liners’ sites, learn how IPI determined that moving over to the IPI Cloud, and new telephony and SD WAN services was the most effective approach to helping GB Liners achieve its goals.

Case Study

 

IPI recommended a move to the cloud-based Business Continuity Planning (BCP) offering from Genesys, the Genesys Rapid Response, a transition IPI had already successfully implemented with other clients that had needed to make a quick move to the cloud as a result of the pandemic.

Case Study

 

IPI recommended a move to Genesys Cloud to meet Boden’s needs as a modern contact-centre while enabling a safe transition of its contact centre agents to a home-working environment.

Case Study

 

Discover how IPI enabled White Light’s desired business outcomes through the use of IPI Cloud, robust SD-WAN and connectivity services.

Case Study

 

Ageas decided to enhance its customer choice by introducing AI and Voicebot options to support customers with straightforward queries, whilst maintaining the availability of Contact Centre consultants for complex enquiries. The delivery saw an overall reduction of 40-45 seconds per fully verified call.

Case Study

 

IPI was tasked with creating a customised system, based around the same concept as that used for the chatbot. The idea was to create an internal database of information that the agents could draw from based on a number of core topics frequently raised by customers.

Case Study

 

As the pandemic hit, we helped Findel move to remote-working quickly and efficiently which then enabled us to continue working on the originally planned long-term cloud contact centre rollout.

Case Study

 

Co-op needed a solution that would enable it to effectively mobilise its contact centre team to work from home to cope with demand from existing and new services and be able to help its members, customers and wider communities more effectively.