IPI is purpose-led and passionate about working with our clients so that they can provide their people and customers with an exceptional contact experience through our brilliant contact centre technology and solutions.
We are dedicated to our people and values, actively encouraging our people to own it, aim higher, succeed together and always evolve.
Cloud contact centre experts
Limitless power. Infinite potential.
Cloud solutions flex to meet your demand – without impacting your CapEx or charging you for resources you don’t need. Our cloud solutions are designed to give you the freedom to grow and the confidence that your corporate and customer data is safe.
4,000,000
transactions every day
98
retention rate
100,000
agents supported
We support more than five million customer interactions and 65,000 agents every day.
The challenges we solve…
Control costs while enabling growth
Workforce productivity and efficiency
Customer expectations and churn
Security, compliance and regulation
Managing agent attrition or turnover
The industries we serve
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Contact us to find out more
Latest updates
News
IPI named one of the Best Companies to Work For 2021
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Blog
IPI’s Company Purpose and Values
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Video
The Changing Face of the Contact Centre – 1 Year On
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