Making every customer contact count

IPI is purpose-led and passionate about working with our clients so that they can provide their people and customers with an exceptional contact experience through our brilliant contact centre technology and solutions.

We are dedicated to our people and values, actively encouraging our people to own it, aim higher, succeed together and always evolve.

Cloud contact centre experts

Limitless power. Infinite potential.

Cloud solutions flex to meet your demand – without impacting your CapEx or charging you for resources you don’t need. Our cloud solutions are designed to give you the freedom to grow and the confidence that your corporate and customer data is safe.

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4,000,000

transactions every day

98

retention rate

100,000

agents supported

We support more than five million customer interactions and 65,000 agents every day.

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The challenges we solve…

icon - Control costs
Control costs while enabling growth
icon - Workforce productivity
Workforce productivity and efficiency
customer and employee experience
Customer expectations and churn
icon - Security
Security, compliance and regulation
icon - Managing agent attrition
Managing agent attrition or turnover

The industries we serve

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Latest updates

News

news
IPI named one of the Best Companies to Work For 2021

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Blog

star
IPI’s Company Purpose and Values

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Video

tunnel
The Changing Face of the Contact Centre – 1 Year On

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