Protect and Simplify Your IVR Payments

Accelerate your PCI compliance with our solution that shields customer card data.

Protect Your IVR Payments

Our Cloud PCI solution protects every payment taken through your call centre, including when agents work from home.

Cloud PCI works with your existing contact centre technology, creating a seamless solution so you can securely accept payments within your IVR system.

Choose from two options for shielding your customers’ secure payment card information, in accordance with the PCI DSS: Mute unMute or DTMF Suppression.

Mute unMute (MuM) Client

Our MuM client integrates with agents’ desktop applications and automatically pauses and restarts call and screen recordings based on predefined cues. The solution monitors and responds in real time to agent actions, eliminating human error without slowing down agent workflows.

It is a cost-effective, proven mechanism for removing sensitive card data from the call recording estate, and removing your liability, protecting both agents and customers.

DTMF Suppression

For a more extensive PCI solution, and as a secondary tier, we are also offering clients a cloud-based DTMF suppression solution that masks the series of audio signals generated when a caller inputs numbers onto their phone keypad when making a payment, reducing the risk of hacking or payment information being stolen.

The solution also caters for omni channel payments as well supporting speech recognition, web chat and SMS based interactions.

Flexible Billing Model

IPI Cloud PCI is uniquely offered on a usage-based model allowing customers to flex based on demand. This flexibility of billing presents a more equitable model to the market, particularly for organisations where handling payments only represents a small proportion of agents’ work.

IPI Cloud PCI is our latest addition to the IPI Cloud – a SaaS-based portfolio of self-service applications teamed with AI capability from the world’s leading vendors.