Keeping You Communicating
As Avaya’s most experienced partner in the UK, we can manage your Avaya estate in any way you need it: in the cloud—public, private, or hybrid—or on your premises. Take advantage of our free audit of your Avaya Contact Centre and UC – we can ensure you’re not being overcharged and under supported.
Making Every Customer Contact Count
IPI Philippines is dedicated to creating the smartest, most efficient and secure contact centers in the world.
IPI Philippines is a digital transformation specialist focusing totally in the contact center. As well as products from leading vendors, such as Avaya, Verint, Microsoft and Blue Prism, IPI’s software development division delivers a suite of software applications that provide enhanced functionality in the areas of Artificial Intelligence, robotics, intelligent call routing, application integration and business intelligence. With vast experience in PCI-DSS and GDPR we are well equipped help you to protect your data and reduce your security risk.
Our 30+ years of contact center expertize in market sectors from banking to gaming has earned us the trust of our clients, from large corporations to SMEs.
Meet The Team
We are Avaya Diamond Partners in Enterprise UC and Contact Center solutions, as well as Mid-market UC solutions.
Blue Prism are global leaders in Robotic Process Automation to provide businesses with a more agile virtual workforce.
Trustcall’s security and compliance solutions protect your contact center and customers from harm.
CX Company are experts in Intelligent Assistance and smart Chatbots.
As a Microsoft Gold Certified Partner, we are among the most highly accredited independent technical support providers.
Verint Systems Inc. is a global leader in Actionable Intelligence solutions for customer engagement optimisation, security intelligence, and fraud, risk and compliance.
Aeriandi’s award winning voice security solutions deliver complete protection from the start to the end of every call.
Recording calls and other customer interactions are essential for companies that want to continuously improve their customer’s experience and enable swifter dispute resolution.
How GDPR Will Change Your Contact Centre
Why new regulation is timely. The General Data Protection Regulation (GDPR) has good reason to exist.
IPI is dedicated to creating the smartest, most efficient and secure contact centers in the world. Not just today – but focused on tomorrow.
Leading Mobile Telephone Operator
A leading mobile telephone operator eliminates cardholder data from UK call center and achieves full PCI-DSS compliance with Aeriandi.
PCI Phone Payments
If you store, process or transmit cardholder information, your business must protect that data in line with the Payment Card Industry Data Security Standard (PCI DSS).
Customer Insight Drives Success
Your customers are demanding more from you. Better service, lower costs, quicker responses. Your competitors are eager to provide what they want at your expense.
Managed Services – We Start With You
Managed Services are much talked about and widely offered, but the term means something different to every enterprise. That’s why at IPI we start every engagement by taking the time to understand your business, your expectations and experiences.
IPC Practice Area Consulting Services Map
Customer interaction management – the customer, employee and business.
The IPI applications division have their own contact center wallboards solution called Show ME.
Navigating the maze of GDPR, PSD2, PCI DSS and AML
Our security and compliance solutions protect your contact center and customers from harm with an innovative cloud-based solution that adapts to changing regulations, from PCI to GDPR and much more. Watch our Video.
IPI named one of the Best Companies to Work For 2021 Two-star rating reflects IPI’s outstanding engagement with its people 5 July, 2021 - IPI,…
Video on Demand
19th May, 2021
‘Come out fighting from lockdown - contact centre strategies & lessons learnt’ – The mix of people, process, technology & the market