Keeping You Communicating


IPI’s Genesys Cloud migration offer enables you to benefit from no Genesys Cloud fees until your legacy contact centre vendor maintenance contract expires. Up and running in 48 hours with flexible SIP services and FREE eLearning and consultancy.

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Avaya Support

As Avaya’s most experienced partner in the UK, we can manage your Avaya estate in any way you need it: in the cloud—public, private, or hybrid—or on your premises. Take advantage of our free audit of your Avaya Contact Centre and UC – we can ensure you’re not being overcharged and under supported.

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IPI can integrate Teams with your existing contact centre system for improved collaboration and to enable voice calling for Teams users, without incurring expensive call costs.

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Making Every Customer Contact Count

IPI Philippines is dedicated to creating the smartest, most efficient and secure contact centers in the world.

IPI Philippines is a digital transformation specialist focusing totally in the contact center. As well as products from leading vendors, such as Avaya, Verint, Microsoft and Blue Prism, IPI’s software development division delivers a suite of software applications that provide enhanced functionality in the areas of Artificial Intelligence, robotics, intelligent call routing, application integration and business intelligence. With vast experience in PCI-DSS and GDPR we are well equipped help you to protect your data and reduce your security risk.

Our 30+ years of contact center expertize in market sectors from banking to gaming has earned us the trust of our clients, from large corporations to SMEs.

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Meet The Team

Joe Prentis


Dave Glasgow

Director Strategic Partnerships

Angelito Alcabasa

Head of Operations

Steve Murray

Business Development Director

Eliana Peralta

Service Delivery Manager

Our Partners



We are Avaya Diamond Partners in Enterprise UC and Contact Center solutions, as well as Mid-market UC solutions.

Blue Prism


Blue Prism are global leaders in Robotic Process Automation to provide businesses with a more agile virtual workforce.



Trustcall’s security and compliance solutions protect your contact center and customers from harm.

CX Company


CX Company are experts in Intelligent Assistance and smart Chatbots.


As a Microsoft Gold Certified Partner, we are among the most highly accredited independent technical support providers.


Verint Systems Inc. is a global leader in Actionable Intelligence solutions for customer engagement optimisation, security intelligence, and fraud, risk and compliance.


Aeriandi’s award winning voice security solutions deliver complete protection from the start to the end of every call.


Data Sheet
Call Recording

Recording calls and other customer interactions are essential for companies that want to continuously improve their customer’s experience and enable swifter dispute resolution.

White Paper
How GDPR Will Change Your Contact Centre

Why new regulation is timely. The General Data Protection Regulation (GDPR) has good reason to exist.

IPI Philippines

IPI is dedicated to creating the smartest, most efficient and secure contact centers in the world. Not just today – but focused on tomorrow.

Case Study
Leading Mobile Telephone Operator

A leading mobile telephone operator eliminates cardholder data from UK call center and achieves full PCI-DSS compliance with Aeriandi.

Data Sheet
PCI Phone Payments

If you store, process or transmit cardholder information, your business must protect that data in line with the Payment Card Industry Data Security Standard (PCI DSS).

Customer Insight Drives Success

Your customers are demanding more from you. Better service, lower costs, quicker responses. Your competitors are eager to provide what they want at your expense.

Hillarys logo
Managed Services – We Start With You

Managed Services are much talked about and widely offered, but the term means something different to every enterprise. That’s why at IPI we start every engagement by taking the time to understand your business, your expectations and experiences.

Data Sheet
IPC Practice Area Consulting Services Map

Customer interaction management – the customer, employee and business.

Show ME

The IPI applications division have their own contact center wallboards solution called Show ME.

Navigating the maze of GDPR, PSD2, PCI DSS and AML

Our security and compliance solutions protect your contact center and customers from harm with an innovative cloud-based solution that adapts to changing regulations, from PCI to GDPR and much more. Watch our Video.


Latest Updates


IPI named one of the Best Companies to Work For 2021

IPI named one of the Best Companies to Work For 2021 Two-star rating reflects IPI’s outstanding engagement with its people 5 July, 2021 - IPI,…

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Company purpose and values
IPI's Company Purpose and Values

The other day I came across an article discussing the process by which businesses had defined their “corporate purpose”. Reading these companies’ stories made me…

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Video on Demand


19th May, 2021

‘Come out fighting from lockdown - contact centre strategies & lessons learnt’ – The mix of people, process, technology & the market