Exceptional
Customer
Contact

Keeping You Communicating

Cloud

IPI’s Genesys Cloud migration offer enables you to benefit from no Genesys Cloud fees until your legacy contact centre vendor maintenance contract expires. Up and running in 48 hours with flexible SIP services and FREE eLearning and consultancy.

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Avaya Support

As Avaya’s most experienced partner in the UK, we can manage your Avaya estate in any way you need it: in the cloud—public, private, or hybrid—or on your premises. Take advantage of our free audit of your Avaya Contact Centre and UC – we can ensure you’re not being overcharged and under supported.

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Teams

IPI can integrate Teams with your existing contact centre system for improved collaboration and to enable voice calling for Teams users, without incurring expensive call costs.

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Making Every Customer Contact Count

IPI Philippines is dedicated to creating the smartest, most efficient and secure contact centers in the world.

IPI Philippines is a digital transformation specialist focusing totally in the contact center. As well as products from leading vendors, such as Avaya, Verint, Microsoft and Blue Prism, IPI’s software development division delivers a suite of software applications that provide enhanced functionality in the areas of Artificial Intelligence, robotics, intelligent call routing, application integration and business intelligence. With vast experience in PCI-DSS and GDPR we are well equipped help you to protect your data and reduce your security risk.

Our 30+ years of contact center expertize in market sectors from banking to gaming has earned us the trust of our clients, from large corporations to SMEs.

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Meet The Team

Joe Prentis

CEO

Dave Glasgow

Director Strategic Partnerships

Angelito Alcabasa

Head of Operations

Steve Murray

Business Development Director

Eliana Peralta

Service Delivery Manager

Our Partners

Avaya

 

We are Avaya Diamond Partners in Enterprise UC and Contact Center solutions, as well as Mid-market UC solutions.

Blue Prism

 

Blue Prism are global leaders in Robotic Process Automation to provide businesses with a more agile virtual workforce.

TrustCall

 

Trustcall’s security and compliance solutions protect your contact center and customers from harm.

CX Company

 

CX Company are experts in Intelligent Assistance and smart Chatbots.

Microsoft

As a Microsoft Gold Certified Partner, we are among the most highly accredited independent technical support providers.

Verint

Verint Systems Inc. is a global leader in Actionable Intelligence solutions for customer engagement optimisation, security intelligence, and fraud, risk and compliance.

Aeriandi

Aeriandi’s award winning voice security solutions deliver complete protection from the start to the end of every call.

Resources

Data Sheet
Call Recording

Recording calls and other customer interactions are essential for companies that want to continuously improve their customer’s experience and enable swifter dispute resolution.

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White Paper
How GDPR Will Change Your Contact Centre

Why new regulation is timely. The General Data Protection Regulation (GDPR) has good reason to exist.

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Brochure
IPI Philippines

IPI is dedicated to creating the smartest, most efficient and secure contact centers in the world. Not just today – but focused on tomorrow.

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Case Study
Leading Mobile Telephone Operator

A leading mobile telephone operator eliminates cardholder data from UK call center and achieves full PCI-DSS compliance with Aeriandi.

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Data Sheet
PCI Phone Payments

If you store, process or transmit cardholder information, your business must protect that data in line with the Payment Card Industry Data Security Standard (PCI DSS).

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Brochure
Customer Insight Drives Success

Your customers are demanding more from you. Better service, lower costs, quicker responses. Your competitors are eager to provide what they want at your expense.

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Hillarys logo
Brochure
Managed Services – We Start With You

Managed Services are much talked about and widely offered, but the term means something different to every enterprise. That’s why at IPI we start every engagement by taking the time to understand your business, your expectations and experiences.

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Data Sheet
IPC Practice Area Consulting Services Map

Customer interaction management – the customer, employee and business.

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Brochure
Show ME

The IPI applications division have their own contact center wallboards solution called Show ME.

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Video
Navigating the maze of GDPR, PSD2, PCI DSS and AML

Our security and compliance solutions protect your contact center and customers from harm with an innovative cloud-based solution that adapts to changing regulations, from PCI to GDPR and much more. Watch our Video.

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Latest Updates

News

IPI teams up with The Mentoring Lab to help young people break into the tech sector

IPI, the digital contact centre specialist, has teamed up with Hackney-based, black-led not-for-profit youth organisation, The Mentoring Lab. IPI is supporting The Mentoring Lab by…

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Blog

10 ways call deflection can reduce call volumes

Reduce call volumes and improve the customer experience The contact centre should be the first port of call for customers eager for an in-person response,…

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Video on Demand

 

19th May, 2021

‘Come out fighting from lockdown - contact centre strategies & lessons learnt’ – The mix of people, process, technology & the market