Defending Data – Empowering Business
Security is always a balancing act between locking down sensitive data but giving your customers and agents the freedom to resolve issues and achieve solutions. IPI can help your contact centre reduce risks and simplify your compliance regime.
Your Complete Security Partner
At IPI, we’ve spent decades supporting contact centres. We understand your security challenges and the compliance environment you operate within. In addition to installing security measures, we can monitor your networks and ensure your solutions are up-to-date and protected against emerging threats.
Secure Your Remote Workers
Our multi-factor authentication AscendID solution reduces your online attack surface by verifying user identity and securing your remote access, web applications and endpoints – all from a single, secure, UK-hosted platform.
Read our Customers’ Stories
Providing secure, compliant, remote access. Meeting security requirements.
To meet the security requirements needed, IPI proposed a cloud-based AscendID solution combined with Check Point VPNs. AscendID is a fully automated cloud security service, providing highly secure authentication, and simplified and unified management.
Network Security
At IPI we use Next Generation Firewalls which provides you with a private instance of a virtual firewall on a dedicated IPI Network cloud. This provides filtering and security protection features for Internet Access services. The firewalls provide rule-based and dynamic access control rules to be implemented between the public internet and your private network.
Security Consultancy
The modern IT security landscape is complex and confusing and the regulations frequently change. Our consultants can help you address your security needs and manage all of your compliance requirements, including PCI DSS, 4AMLD, GDPR, DPA and PSD2.
Business Continuity
Simplify your backup and Disaster Recovery process and ensure that your business can continue to operate regardless of what the world throws at you. Our Backup as a Service and Disaster Recovery as a Service provides access to the IPI Cloud to replicate your business-critical data and be able to access this data to restore files or restore your business operation. Different retention policies, restore times and availability SLAs are available with all data encrypted at every stage and held within our UK-based data centres.
Can We Help?
IPI is a trusted partner to many of the nation’s busiest contact centres. We help our clients adopt technology that transforms their customer experience, drives down costs and improves the working lives of their teams. With decades of experience and a large team of certified engineers, we have the strength and expertise to support your transformation.
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News
PRESS RELEASE: IPI teams up with UK Youth to help young people build bright futures
IPI are supporting UK Youth to improve opportunities for disadvantaged young people, helping them gain the skills they need to build bright futures.
Blog
6 reasons to move to a cloud contact centre
Contact centres form an integral part of the customer journey and help pave the way for business success. But in order to meet rising customer…
Upcoming Event
10th November, 2020
Europe’s leading call & contact centre event. See the latest and most effective technologies, strategies and advancements to industry professionals who are looking to excel in customer engagement.
