Defending Data – Empowering Business
Security is always a balancing act between locking down sensitive data but giving your customers and agents the freedom to resolve issues and achieve solutions. IPI can help your contact centre reduce risks and simplify your compliance regime.
Your Complete Security Partner
At IPI, we’ve spent decades supporting contact centres. We understand your security challenges and the compliance environment you operate within. In addition to installing security measures, we can monitor your networks and ensure your solutions are up-to-date and protected against emerging threats.
Secure Your Remote Workers
Our multi-factor authentication AscendID solution reduces your online attack surface by verifying user identity and securing your remote access, web applications and endpoints – all from a single, secure, UK-hosted platform.
Read our Customers’ Stories
Providing secure, compliant, remote access. Meeting security requirements.
To meet the security requirements needed, IPI proposed a cloud-based AscendID solution combined with Check Point VPNs. AscendID is a fully automated cloud security service, providing highly secure authentication, and simplified and unified management.
Network Security
At IPI we use Next Generation Firewalls which provides you with a private instance of a virtual firewall on a dedicated IPI Network cloud. This provides filtering and security protection features for Internet Access services. The firewalls provide rule-based and dynamic access control rules to be implemented between the public internet and your private network.
Security Consultancy
The modern IT security landscape is complex and confusing and the regulations frequently change. Our consultants can help you address your security needs and manage all of your compliance requirements, including PCI DSS, 4AMLD, GDPR, DPA and PSD2.
Business Continuity
Simplify your backup and Disaster Recovery process and ensure that your business can continue to operate regardless of what the world throws at you. Our Backup as a Service and Disaster Recovery as a Service provides access to the IPI Cloud to replicate your business-critical data and be able to access this data to restore files or restore your business operation. Different retention policies, restore times and availability SLAs are available with all data encrypted at every stage and held within our UK-based data centres.
Can We Help?
IPI is a trusted partner to many of the nation’s busiest contact centres. We help our clients adopt technology that transforms their customer experience, drives down costs and improves the working lives of their teams. With decades of experience and a large team of certified engineers, we have the strength and expertise to support your transformation.
Latest Updates
News
IPI teams up with The Mentoring Lab to help young people break into the tech sector
IPI, the digital contact centre specialist, has teamed up with Hackney-based, black-led not-for-profit youth organisation, The Mentoring Lab. IPI is supporting The Mentoring Lab by…
Blog
10 ways call deflection can reduce call volumes
Reduce call volumes and improve the customer experience The contact centre should be the first port of call for customers eager for an in-person response,…
Video on Demand
19th May, 2021
‘Come out fighting from lockdown - contact centre strategies & lessons learnt’ – The mix of people, process, technology & the market
