Connectivity,
Your Connection to Greater Potential
How do you balance the technical demands of a contact centre with the need to balance costs? At IPI, we’ve spent decades empowering contact centres with the right connections to improve the customer experience and simplify workflows for your agents.
Public Cloud Connectivity
We can help you work with a blend of public, private and hybrid clouds, placing the right workload in the right place. By connecting all of your cloud assets, we can make multiple clouds feel and behave like a single environment. For example, we could deliver the contact centre within the IPI cloud but use private connectivity to a CRM or LoB application with the Azure or AWS clouds. The options are limitless.
Transform your Customer Experience
We help our clients adopt technology that transforms their customer experience, drives down costs and improves the working lives of their teams. With decades of experience and a large team of certified engineers, we have the strength and expertise to support your transformation.
LAN and Wireless
We can help you develop a network that supports – and never slows – your business operations, a network that is able to withstand the demands of a growing organisation. And solutions like our Security Fabric can simplify PCI DSS compliance by creating a secure environment and giving you efficient reporting tools.
SIP, WLR and ISDN
We can help you choose the perfect balance of telephony infrastructure so that you can meet changing levels of demand. For example, we can generate our own SIP and offer a wide range of solutions, including multiple routing and failover options. We can help you navigate the different options for routing calls in and out of your contact centre.
SD-WAN
With Software Define Wide Area Networking (SD-WAN) we can manage multiple connection types and categories and prioritise critical application traffic, and prioritise the critical traffic across the right connection in real-time, ensuring services remain up and performant no matter the demand on the network.
Non-Geographic Numbers
Stand out from your competitors with an easy-to-remember phone number. Non-geographical numbers can also support the impression that your company has a nationwide presence – even if your operations have a single base.
Let us Help get your Business Connected
Technical Expertise – Contact Centre Experience
That’s what IPI offers. It’s this rare blend of experience in contact centres and technical proficiency that means we can explore your requirements and implement the solutions that will remedy your challenges and fuel your transformation.
Latest Updates
News
IPI Pauseable now available on Genesys AppFoundry
Digital contact centre specialist, IPI, combines with Genesys Customer Experience platform to give customers new compliance capability 3 November 2021 – IPI, the digital contact…
Blog
Feature: Why financial services organisations must be ready for increased AI-based customer service and resulting regulations
AI and automated technology has become a crucial aspect of the customer service that financial services organisations have to offer. The pandemic saw an accelerated…
Video on Demand
19th May, 2021
‘Come out fighting from lockdown - contact centre strategies & lessons learnt’ – The mix of people, process, technology & the market
