Connectivity, Numbers and Lines

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Your Connection to Greater Potential

How do you balance the technical demands of a contact centre with the need to balance costs? At IPI, we’ve spent decades empowering contact centres with the right connections to improve the customer experience and simplify workflows for your agents.

Public Cloud Connectivity

We can help you work with a blend of public, private and hybrid clouds, placing the right workload in the right place. By connecting all of your cloud assets, we can make multiple clouds feel and behave like a single environment. For example, we could deliver the contact centre within the IPI cloud but use private connectivity to a CRM or LoB application with the Azure or AWS clouds. The options are limitless.

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Transform your Customer Experience

We help our clients adopt technology that transforms their customer experience, drives down costs and improves the working lives of their teams. With decades of experience and a large team of certified engineers, we have the strength and expertise to support your transformation.

LAN and Wireless

We can help you develop a network that supports – and never slows – your business operations, a network that is able to withstand the demands of a growing organisation. And solutions like our Security Fabric can simplify PCI DSS compliance by creating a secure environment and giving you efficient reporting tools.

SIP, WLR and ISDN

We can help you choose the perfect balance of telephony infrastructure so that you can meet changing levels of demand. For example, we can generate our own SIP and offer a wide range of solutions, including multiple routing and failover options. We can help you navigate the different options for routing calls in and out of your contact centre.

SD-WAN

With Software Define Wide Area Networking (SD-WAN) we can manage multiple connection types and categories and prioritise critical application traffic, and prioritise the critical traffic across the right connection in real-time, ensuring services remain up and performant no matter the demand on the network.

Non-Geographic Numbers

Stand out from your competitors with an easy-to-remember phone number. Non-geographical numbers can also support the impression that your company has a nationwide presence – even if your operations have a single base.

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IPI

Let us Help get your Business Connected

Technical Expertise – Contact Centre Experience

That’s what IPI offers. It’s this rare blend of experience in contact centres and technical proficiency that means we can explore your requirements and implement the solutions that will remedy your challenges and fuel your transformation.

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Latest Updates

News

IPI teams up with The Mentoring Lab to help young people break into the tech sector

IPI, the digital contact centre specialist, has teamed up with Hackney-based, black-led not-for-profit youth organisation, The Mentoring Lab. IPI is supporting The Mentoring Lab by…

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Blog

Golden Rules for Call Monitoring

Incentivise the Right Behaviours IPI's Head of Consulting shares his golden rule for call monitoring.   It is important to remember why you do call…

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Upcoming Webinar

 

19th May, 2021

This webinar will include industry leaders, Contact Centre specialists and clients discussing the future of the Contact Centre

Excellent. I am unable to identify an area I believe they need to improve.

NHS Professionals, Telecoms Manager

Nothing makes us happier than knowing we’re treating our customers brilliantly. IPI clearly understood our needs around offering first-class customer service to our customers.

Ovo Energy