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During the migration process, IPI take control of your Avaya contact centre infrastructure and support requirements. This ensures a seamless transfer from your current platform to Genesys Cloud, with no interruption to customer service.
We share our best practice tips gathered from IPI’s 20 years’ experience of working with contact centres, helping you to kick-start a well-structured gamification programme that ensures success.
When you’re ready to retire your current on-premises call centre system, the right guide can make navigating the migration journey easier and more predictable.
Learn how our 5-step cloud migration process can make your journey to Genesys Cloud quick, efficient, and painless.
Understanding how your customers prefer to communicate, and be communicated with allows your business to save money and boost CX through offering different options that suit their needs and enquiry, and their schedule.
IPI’s cost effective, proven Pauseable client, available on AppFoundry, achieves compliant recording by automatically pausing recording during the payment process when confidential information is being exchanged. This ensures sensitive card data is never recorded, helping to enable PCI DSS compliance for contact centres and other businesses that process card payments.
Your current setup might be making your job harder than it should be — and leaving you wanting more. Review this list of benefits to see if now is the time to level up to a cloud contact centre.
Use this checklist as a guide to explore different solutions and establish your business and technology requirements. Consider these items as you define your goals, identify a solution and evaluate vendors.
Genesys Cloud by IPI provides comprehensive, flexible solutions – from consultancy and infrastructure management through to bespoke applications and integration, analytics, chatbots, robotic process automation and more.
Transform Your Contact Centre With Genesys Cloud
We offer a full range of deployment options – public, private (hosted from our secure UK cloud) or hybrid.
Our starting point is always to look at how we can deliver a successful, cost-effective migration, re-utilising and supporting existing technology and underpinning it with the latest innovations. And we’ll be with you every step of the way.
Everything in One Place
Empower your agents with a 360-degree view of the customer.
Deploy in minutes while meeting compliance requirements.
Flexible Usage Options
Only pay for what you need per agent, per month.
Integrates With the Systems You Use
You deserve tools that not only work well, but work well together.
As lockdown was instructed, VLS quickly engaged us to review cloud UC and Contact Centre options to enable their team to work remotely. We were able to showcase the full benefits that a Genesys Cloud can offer and within 2 weeks VLS were working seamlessly on the cloud.
Helping customers when they need it most with Genesys Rapid Response offer, which would quickly enable contact centre agents to work from home using the Genesys Cloud.
We were able to rapidly showcase the full benefits that a Genesys Cloud solution offers. This cloud solution ensured Hodge Bank could continue to deliver excellent customer service during lockdown.
Award-winning Genesys Gold Partner
Global INSPIRE Awards
EMEA Partner of the Year
EMEA New Partner of the Year
European Contact Centre & Customer Service
Responding in a Crisis – Best Partnership Solution with Co-op/Genesys
Co-op Partner Awards
‘Succeed Together’ Award Winner
CCA Excellence Awards
Outstanding Technology Collaboration – with Studio/Genesys
Genesys Race to the Cloud
No.1 EMEA Winner – Cloud Migration
See the Genesys Cloud Platform in a Personalised Demo Now
Get answers to your questions about Customer Experience and how to manage your interactions smoothly and efficiently.
Our experts will guide you through our solution and advise you on how to get the best for your customer relationship.
“Under normal circumstances, IPI and Genesys’ speed of delivery would be impressive, but bear in mind that at the time of the system’s migration our teams were dealing with a surge in enquiries across the business – via phone, email and social media. During these unprecedented times, our new cloud-based system from Genesys has enabled us to carry on helping our customers when they need it most. Without IPI and Genesys’ exceptional support, continuing business as ‘normal’ would have been near-impossible, let alone carrying out our additional outreach activities to help vulnerable members of our local communities.”Adrian Morley, Operational Change and Integration Manager
“The sales process was smooth but the best part for us has been that the account team have been extremely helpful, supportive and knowledgeable as we navigate the new system. It is clear that IPI take their customers very seriously and don’t just bring in the A-team for the sale…”Jonathan Evans, Technology Transformation Manager
““IPI has been more than a supplier to us – they are a valued partner that will continue to help us meet our goals over the years to come. IPI’s knowledge and expertise around contact centres is unrivalled in the industry, and they both understand the challenges we face daily but also the solutions and services that enable companies like ours to succeed. We look forward to working in partnership with them in the years ahead.” ”Paul Kenyon, Connect Services Manager (Data & Voice)
““IPI have been one of our longest-standing technology partners, and over the past ten years, their support, knowledge and expertise have been invaluable. Not only has the team been able to comprehensively manage over 2,000 PBXs across a highly complex estate while maintaining a high level of engagement with us, but just as importantly, IPI’s integrity and values are aligned to our business success which goes a long way to strengthening our partnership.” ”Paul Kenyon, Connect Services Manager (Data & Voice)
““IPI has demonstrated to us once again why it leads the charge for both service and technology. When we needed to enable homeworking quickly, their team recommended and transitioned our agents from Avaya to Genesys Cloud within days, enabling us to continue servicing our customers without any business interruption. The solution has proven to be agile and intuitive and a massive success with our agents. The messaging capability enables them to support each other and help with customer queries while working remotely. The partnership between IPI and Genesys is an exciting one, and we look forward to driving increased benefit from the end to end solutions they offer.””Andy Cole, General Manager
“At Hodge Bank, we were in the early stages of procuring a new Contact Centre solution that would meet our requirements, which included the ability for agents to work remotely. However, we needed to expedite that process once the UK Government had issued the lockdown instruction to ensure that we could continue to deliver excellent service to our customers, as the legacy Contact Centre solution we had deployed had very limited features for Remote Agent working. IPI were able to rapidly showcase the full benefits that a Genesys Cloud solution could deliver which provided increased functionality and flexibility, while providing confidence in terms of delivery timelines and ease of implementation. The initial engagement to solution deployment lasted 2 weeks in total and we are delighted with both the deployed solution and, importantly, the strategic partnership that has been built between our respective organisations.”Jonathan Evans, Technology Transformation Manager
“I can honestly say that IPI are unique in their market space. Despite all the challenges affecting everyone now, IPI pulled out all the stops and delivered us a clear business continuity plan and helped us to quickly transition to a new solution seamlessly.”Harvey Gill, Head of IT
“We continue to be very excited with the IP Integration partnership as they work closely with our Genesys teams delivering on our collective mission of delivering exceptional customer contact through the Genesys Cloud solution. What helps drive their success is that IPI are truly able to add value around the Genesys portfolio both through their application integration expertise and operational consulting that explicitly highlights the value to customers of partnering together.”Mickaël Lefebvre, PureCloud Channel Sales EMEA Director