Speech Self-Service

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Harness the Power of the Latest Innovations in Speech Self-Service

Meet the demands of your customers who expect service anytime and anywhere they want it using speech self-service applications.

Call Volumes at Peak Levels?

To help businesses manage their call peaks and potential lack of staff in these challenging times, IPI is offering Q4 Me for 30 days free of charge, no commitment required.

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Notification Automation

Give your IVR system superpowers with our suite of applications designed to complete a wide array of customer tasks without the need for an agent. Our apps – Send Me, Tell Me and Alert Me – allow customers to request documents, check their account status and get informative alerts within your existing IVR structure.

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In-Call Queuing

Long queue times are massive sources of customer dissatisfaction. They reflect poorly on your brand and can be a major cause of complaints. Call peaks; depending on your industry almost anything can cause them.  The trouble is you never know when they are going to happen and it doesn’t make financial sense to staff for the maximum load.

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Call Routing Automation

Automating Telephone Answering Services Through Speech Recognition. Our solution, Connect Me, performs the services of the switchboard operator by routing calls through the use of speech recognition, reducing traditional switchboard costs by up to 95%.

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Telephone Surveys and Customer Feedback

Your customers have a compelling story to tell. Automated telephone surveys give you the ability to capture their stories. By using your IVR system to manage and deliver customer surveys, you can increase the volume of responses you get and continually optimise the performance of your contact centre.

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Identification and Verification

The uniqueness of every individuals voice allows you to let them get straight to the point without the annoying security questions.

Deploying over a hundred physical and behavioral factors, voice biometrics uses voice patterns to produce unique identification for every individual making it a powerful authentication tool and allowing you to protect your customers and your business from fraudsters.

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SEVERN TRENT REDUCED THEIR ID&V PROCESS BY ALMOST HALF

In addition to that, their agents are more productive and their customers more satisfied.

We Can Help You With Your Speech Self-Service Applications

Because our speech self service solutions are lightweight applications, they can augment any contact centre without requiring a major implementation project. With a small investment, contact centres can reduce call waiting times, improve the customer experience, reduce stress on agents and also increase first call resolution rates.
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Latest Updates

News

UK Youth
PRESS RELEASE: IPI teams up with UK Youth to help young people build bright futures

IPI are supporting UK Youth to improve opportunities for disadvantaged young people, helping them gain the skills they need to build bright futures.

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Blog

Contact Centre Crisis Management

Here are IPI’s top tips on how to best manage your contact centre during the pandemic. From WFM optimisation to making sure your website is up to date.

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Upcoming Webinar

 

17th June, 2020

Leverage analytics to support your remote agents and safeguard your brand.

We can design automated outbound campaigns to complement and extend beyond our existing inbound contact centre and outbound agent campaigns. This way, we provide customers the ability to expedite their agent-based interaction and we improve our customer satisfaction levels.

Julian Bond, CIO