Chatbots and AI

With PWC finding that 41% of policyholders who had difficulties with their insurers are more likely to switch providers due to a lack of digital capabilities, keeping digital channels open is paramount.

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Bots Are Where the Customers Are

At IPI, we help organisations to implement AI-enabled chatbots that provide a fast, responsive service and enrich the customer experience. From automating FAQs and updating information, through to managing bookings and secure payments, chatbots are making an impact across every industry. The business case is simple: deliver 24/7 on-demand information and support, plus a consistent customer experience, at a low cost.

VIDEO ON-DEMAND

Busting the myths surrounding Chatbots.

Build in 3 Days PLUS 90 Days Free Usage

The impact of coronavirus has demonstrated how effective chatbots are at deflecting much of the surge in call volume by answering common questions as well as more complex requests. Build your chatbot in just 3 days and benefit from 90 days free usage.

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NI Water – Enhanced Customer Experience

The implementation of an IPI Chatbot has been delivered as part of NI Water’s digital transformation strategy to enhance customer experience through the implementation of advanced technology.

IPI worked with NI Water to develop the bank of content that the chatbot would draw from to provide intelligent and conversational answers to frequently asked questions by customers. These answers are actively refined and improved – using AI to analyse responses given to customers and the questions posed, to make the chatbot even more accurate.

Read The Full Story

Read our Q&A brochure for a quick look at why NI Water chose a chatbot.

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Powerful Knowledge Management

Our solution comes with simple to use, yet powerful knowledge management to turn your database of knowledge assets into automated conversations. Easily connect your own product-catalogue with our conversation platform to facilitate sales and after-sales service directly from your chatbot.

Multiple Language Support

We can support more than 30 languages and our APIs connect with all your back-end systems to process transactions or to personalise conversations. A workflow system enables different departments to collaborate on creating useful dialogs.

Automated Assistants Offer Clear Advantages:

Proven return on investment in less than 6 months

Drive down costs by deflecting up to 50% of calls

Improve NPS as customers get fast, accurate information

Better quality agents – Free up more capacity for training and mentoring

Easy internal access to the knowledge management system

VIDEO ON -DEMAND

Implementing the right chatbot. Expert tips for a successful chatbot project.

VIDEO ON-DEMAND

Speed and Simplicity. How to build a chatbot in 3 days.

7 Pillars of Intelligent Digital Assistance

Understand user requirements

Personalise communication

Respond to behaviours and emotions

Reduce uncertainty with notifications

chatbot
chatbot

Be helpful and conversational

Deliver on the brand promise

Learn from each conversation

CONTACT BABEL REPORT – AI, CHATBOTS AND MACHINE LEARNING

How can artificial intelligence (AI) can work to deliver a superior customer experience?

IPI’S THE INNER CIRCLE GUIDE TO AI-ENABLED SELF-SERVICE

Immediate communication with customers is key to business success.

Confused about Chatbot and AI?

Transformation is easy when you have a partner that can guide the way. Our consultants, architects and engineers have decades of experience in guiding contact centres into the future. We can help you implement solutions that improve the customer experience, improve efficiency and delight your teams

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Latest Updates

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The Changing Face of the Contact Centre – One Year On

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Upcoming Webinar

 

19th May, 2021

‘Come out fighting from lockdown - contact centre strategies & lessons learnt’ – The mix of people, process, technology & the market

“As a utility company, we know our customers sometimes need information quickly, so don’t want to be on hold with a call centre or have to search through pages of information for the answers they need. The chatbot solves this, providing quick and easy access to information and improving our customers’ experience with our brand. IPI has made this transition easy for us. Its team of dedicated consultants worked collaboratively with our team, finding creative solutions to problems and making sure that the chatbot both reflected our brand and met the needs of our customers. We are delighted with the results to date and are excited about continuing our digital transformation journey with IPI.”

Orla McGivern, Customer and Insights Senior Manager at NI Water

IPI has made this transition easy for us. Its team of dedicated consultants worked collaboratively with our team, finding creative solutions to problems and making sure that the chatbot both reflected our brand and met the needs of our customers. We are delighted with the results to date and are excited about continuing our digital transformation journey with IPI.

Orla McGivern, Customer and Insights Senior Manager