Call Recording

We Bolt the Doors – You Keep the Keys

Securing your phone call recordings doesn’t have to mean making them inaccessible or less useful as a training and development tool.

Comply with PCI DSS, GDPR, MiFID II and More

Our call recording archive solutions all comply with the current regulations affecting organisations that store and process customer information and payment details. The solution is designed to reduce your agents’ exposure to risks by reducing the information they can access.

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Efficient Access for Authorised Users

Focusing on security and compliance can cause you to lose sight of a primary reason for recording calls: quality control, training and personal development. All of these activities demand that your call library is easy to browse and use. Our call recording solutions blend user-friendly interfaces with secure storage and restricted user access protocols.

Future-Proof Solutions

The compliance environment is constantly changing. Choosing a cloud-based solution for managing your call recordings means that you don’t have to monitor every law change and regularly update or reconfigure your servers or software. IPI manages the complexity of following regulations for you and ensures you are always compliant.

Clean-Up Legacy Recordings

Is your entire call recording catalogue clean and free of non-compliant material? If your legacy recordings contain information like payment card details, our solution can scan your recordings and remove any information that does not comply with current regulations. This also provides scope for retrospectively complying with any regulatory changes.

Secure your Sensitive Data

Our solutions are designed to meet your dual requirements of having easy access to your call recordings, but also securing your sensitive data from unauthorised access. Cloud call recording solutions give you an efficient way to manage your growing library of call recordings, with the added benefit of decoupling the compliance requirement from your business.

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Your Call Recordings are Immensely Valuable as a Training and Quality Monitoring Tool

But they’re also immensely appealing to fraudsters, given that they will contain the keys to your customers’ accounts – and possibly also their payment card information.

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Latest Updates

News

IPI picks up EMEA Partner of the Year award from Genesys

IP Integration (IPI), the digital contact centre specialist, today announced that it has been honoured by Genesys, the global leader in cloud customer experience and…

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Blog

A Checklist for Implementing Speech Analytics

Make Sure That There Is a Simple Search Function IPI's Head of Consulting shares his suggestions for implementing speech analytics, starting with ensuring there is…

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4th March, 2021

Based on a true SaaS delivery model, we have developed a suite of applications in the Cloud to improve CX