Defend your Business. Protect your Customers.
IPI’s intelligent security solutions are designed to help meet compliance standards and simplify your requirements while supporting and enhancing the customer experience.
PCI DSS Compliance
Our solution is designed to reduce the burden of meeting PCI DSS requirements on the minority of calls that involve taking payments. By decoupling these calls from your contact centre, you can cut your security controls from several hundred to around a dozen. And our SaaS approach means you only pay for the calls we protect.
Making Security a Positive Experience
For contact centres, maintaining your security and ensuring your compliance are two vital aspects of your operations. But these twin burdens can become distractions from your core activities and also create barriers between you and your customers.
Deploying modern contact centre solutions can help you manage your compliance requirements, reduce risks, and also contribute to a compelling customer experience. By turning compliance and security into services, you can eliminate agent exposure to sensitive data, slash risks and cut your compliance footprint – all while making your contact centre more robust.
Identification & Verification
Accelerate the identification process while also reducing opportunities for unauthorised individuals to access your customers’ accounts. Our hosted solution is designed to work seamlessly with your CRM application so your agents can spend more time helping customers and less time navigating between screens and systems.
Call Recording
Secure your call recordings, manage your compliance requirements and make this business asset more accessible and useable for managers and supervisors. Our cloud-based solution preserves the integrity of your sensitive call recordings and decouples your PCI DSS obligations from your contact centre.
Pause and Resume
Remove sensitive card data and allow your company to be unaffected from customer data. If it doesn’t even enter the organisation, you cannot be liable for it, as IPI’s Pause & Resume ensures the data is removed from the call recording estate so that you can protect against data breach.
Voice Biometrics
A customer’s voice is difficult to fake and rarely lost. This makes it an ideal security factor because it combines stringent security with improved customer access. Your customers will spend less time guessing which of their passwords you want to hear, agents will spend more time helping customers, and fewer fraudsters will be able to breach your defences.
Your Contact Centre is a Target
Many scammers view contact centres as soft targets. Criminals use social engineering, charm and guile to bypass security measures and steal your customers’ data. Our solutions can help you close the door to fraudsters, while also improving the experience for your genuine customers, as well as your agents.
Latest Updates
News
IPI Pauseable now available on Genesys AppFoundry
Digital contact centre specialist, IPI, combines with Genesys Customer Experience platform to give customers new compliance capability 3 November 2021 – IPI, the digital contact…
Blog
Feature: Why financial services organisations must be ready for increased AI-based customer service and resulting regulations
AI and automated technology has become a crucial aspect of the customer service that financial services organisations have to offer. The pandemic saw an accelerated…
Video on Demand
19th May, 2021
‘Come out fighting from lockdown - contact centre strategies & lessons learnt’ – The mix of people, process, technology & the market
