Migrate your contact centre
to the cloud

Move to the cloud with zero Genesys Cloud CX fees for up to 12 months.

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Cloud Migration Expertise
Genesys Cloud CX by IPI

Choose the Genesys partner that can support every step of your cloud migration journey – and ensure you get maximum value from your investment.

 

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We have decades of experience in contact centres, and would be delighted to discuss your current platform, challenges, goals, and priorities.

Our Genesys migration offer can help you transform your contact centre, while benefitting from zero Genesys Cloud CX fees for up to 12 months (until your legacy contact centre vendor maintenance contract expires).

Self-service options

Give customers what they need without human interaction. Save your agents for complex interactions that require a personal touch.

Voice and digital

Automate the routing of voice, callbacks, chat or email for greater efficiency when your call centre traffic spikes.

Outbound

Reduce incoming interactions by proactively informing customers about problems or fixes using outbound voice notifications.

Employee collaboration tools

Boost productivity with built-in chat, document sharing and video conferencing — perfect for the at-home workforce.

Public cloud hosting

Manage your contact centre remotely with a fully cloud-hosted solution that can be accessed anytime, anywhere.

Security and resiliency

Trust in a secure platform. Genesys Cloud CX is built to handle rapid change and adheres to the strictest cloud security protocols.

What Our Customers Say

More than 1,400 companies in over 100 countries trust Genesys Cloud CX to deliver seamless omnichannel customer journeys and build lasting relationships.

Hodge

“IPI were able to rapidly showcase the full benefits that a Genesys Cloud CX solution could deliver ”

Jonathan Evans, Technology Transformation Manager

“IPI has been more than a supplier to us – they are a valued partner that will continue to help us meet our goals over the years to come. IPI’s knowledge and expertise around contact centres is unrivalled in the industry, and they both understand the challenges we face daily but also the solutions and services that enable companies like ours to succeed. We look forward to working in partnership with them in the years ahead.”

Paul Kenyon, Connect Services Manager (Data & Voice)

Your journey to the cloud starts now

Zero fees

Pay zero Genesys Cloud CX fees for up to 12 months until the legacy contact centre vendor maintenance contract expires.

48 hour set-up

IPI experts will provide Genesys Cloud CX voice in 48 hours and digital channels shortly after — all at a heavily discounted price.

Free consultancy

We’ll come to your site and work with your team to:

– Understand
– Assess
– Uncover
– Identify

Flexible SIP services

Reduce costs with IPI’s flexible SIP services and optional PCI compliance solutions.

Free eLearning

IPI’s free introductory eLearning courses ensure your administrators, supervisors and agents are proficient in less than a day.

Award-winning Genesys Gold Partner

Global INSPIRE Awards

EMEA Partner of the Year

PartnerVision Event

EMEA New Partner of the Year

European Contact Centre & Customer Service

Responding in a Crisis – Best Partnership Solution with Coop/Genesys

Co-op Partner Awards

‘Succeed Together’ Award Winner

CCA Excellence Awards

Outstanding Technology Collaboration – with Studio/Genesys

Genesys Race to the Cloud

No.1 EMEA Winner – Cloud Migration