Powered by Genesys
Empower your agents with a 360-degree view of the customer.
Deploy in minutes while meeting compliance requirements.
Configured with redundancy for ultimate reliability.
To ensure businesses are able to maintain operations, IPI has developed voice business continuity solutions to meet a range of different scenarios for ourselves and our clients.
Offer unparalleled reliability and consistent experience no matter how your customer contacts you.
You deserve tools that not only work well, but work well together.
More than 1,400 companies in over 100 countries trust the PureCloud® platform to orchestrate seamless omnichannel customer journeys and build lasting relationships.
“We needed to expedite the process of remote working once the UK Government had issued the lockdown instruction to ensure that we could continue to deliver excellent service to our customers. IPI were able to rapidly showcase the full benefits that a Genesys Cloud solution could deliver ”
Jonathan Evans, Technology Transformation Manager
“The implementation went really smoothly and within the time frame stated and everyone seems to have picked it up really quickly based on the training materials provided.”
Chris Wane, Senior Planning & Control Analyst
“At Hodge Bank, we were in the early stages of procuring a new Contact Centre solution that would meet our requirements, which included the ability for agents to work remotely. However, we needed to expedite that process once the UK Government had issued the lockdown instruction to ensure that we could continue to deliver excellent service to our customers, as the legacy Contact Centre solution we had deployed had very limited features for Remote Agent working. IPI were able to rapidly showcase the full benefits that a Genesys Cloud solution could deliver which provided increased functionality and flexibility, while providing confidence in terms of delivery timelines and ease of implementation. The initial engagement to solution deployment lasted 2 weeks in total and we are delighted with both the deployed solution and, importantly, the strategic partnership that has been built between our respective organisations.”Jonathan Evans, Technology Transformation Manager
“I can honestly say that IPI are unique in their market space. Despite all the challenges affecting everyone now, IPI pulled out all the stops and delivered us a clear business continuity plan and helped us to quickly transition to a new solution seamlessly.”Harvey Gill, Head of IT
“We continue to be very excited with the IP Integration partnership as they work closely with our Genesys teams delivering on our collective mission of delivering exceptional customer contact through the Genesys Cloud solution. What helps drive their success is that IPI are truly able to add value around the Genesys portfolio both through their application integration expertise and operational consulting that explicitly highlights the value to customers of partnering together.”Mickaël Lefebvre, PureCloud Channel Sales EMEA Director
“The implementation went really smoothly and within the time frame stated and everyone seems to have picked it up really quickly based on the training materials provided.”Chris Wane, Senior Planning & Control Analyst, Findel
“The speed at which IPI was able to respond to our enquiry meant that our business was able to react, and our customers continued to be served. The IPI team pulled out all the stops and exceeded our expectations by having our solution in place over the weekend and ready for the start of business on Monday. ”Zoe Reuter, Customer Services Director