Be ready for what’s now.
And what’s next.
With Genesys Cloud.

Keep things running with Genesys Public Sector AWS.
Get 30 days free. Offer valid until 31st July.

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Agent

Automation and self-service

IVR auto-attendant and self-service options handle the surge without the splurge.

Lightning-fast

Voice and digital channels

Voice, email or web chat provide lower-cost digital channels for customer support.

Proven

Proactive outbound

Automated voice notifications proactively inform customers and reduce inbound calls.

It’s your data.

Keep it local.

Take your contact centre to the cloud and keep your data in country.

New Connection to AWS Region in UK Gives Genesys Cloud Customers Even More Security, Flexibility and Reliability.

Offer valid until 31st July.

Get Started With Cloud Today

Genesys Cloud free for 30 days

IPI will provide Genesys Cloud with both voice and digital channels free for 30 days with no upfront commitment.

UP and running within 48 hours

IPI experts will provide Genesys Cloud voice in 48 hours and digital channels shortly after — all at a heavily discounted price.

Flexible SIP services

Reduce costs with IPI’s flexible SIP services and optional PCI compliance solutions.

Free eLearning

IPI ‘s free introductory eLearning courses will allow administrators, supervisors and agents to be proficient in less than a day.

 

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Genesys Cloud

Genesys Cloud Has You Covered

Self-service options

Let customers get what they need without help. Free agents for complex interactions that require a human touch.

Voice and digital

Automate the routing of voice, callbacks, chat or email for greater efficiency when your call centre traffic spikes.

Outbound

Reduce incoming interactions by proactively informing customers about problems or fixes with outbound voice notifications.

Employee collaboration tools

Boost productivity with built-in chat, document sharing and video conferencing — perfect for the at-home workforce.

Public cloud hosting

Manage your contact centre remotely with a fully cloud-hosted solution that can be accessed anytime, anywhere.

Security and resiliency

Trust in a secure platform. Genesys Cloud is built to handle rapid change and adheres to the strictest cloud security protocols.

What Customers Are Saying

More than 1,400 companies in over 100 countries trust Genesys Cloud to deliver seamless omnichannel customer journeys and build lasting relationships.

Hodge

“We needed to expedite the process of remote working once the UK Government had issued the lockdown instruction to ensure that we could continue to deliver excellent service to our customers. IPI were able to rapidly showcase the full benefits that a Genesys Cloud solution could deliver ”

Jonathan Evans, Technology Transformation Manager

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Findel logo

“The implementation went really smoothly and within the time frame stated and everyone seems to have picked it up really quickly based on the training materials provided.”

Chris Wane, Senior Planning & Control Analyst

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Be Ready for any New Normal

Recent changes have been severe in impact and global in scale. Genesys Cloud from IPI is enabling contact centres across the UK to stay sharp and agile, so they can continue serving and selling at scale. Sign up for IPI’s Genesys Ready Response offer to ensure your contact centre is ready for whatever may come next.

Under normal circumstances, IPI and Genesys’ speed of delivery would be impressive, but bear in mind that at the time of the system’s migration our teams were dealing with a surge in enquiries across the business – via phone, email and social media. During these unprecedented times, our new cloud-based system from Genesys has enabled us to carry on helping our customers when they need it most. Without IPI and Genesys’ exceptional support, continuing business as ‘normal’ would have been near-impossible, let alone carrying out our additional outreach activities to help vulnerable members of our local communities.

Adrian Morley, Operational Change and Integration Manager

The sales process was smooth but the best part for us has been that the account team have been extremely helpful, supportive and knowledgeable as we navigate the new system. It is clear that IPI take their customers very seriously and don’t just bring in the A-team for the sale…

Jonathan Evans, Technology Transformation Manager

“IPI has been more than a supplier to us – they are a valued partner that will continue to help us meet our goals over the years to come. IPI’s knowledge and expertise around contact centres is unrivalled in the industry, and they both understand the challenges we face daily but also the solutions and services that enable companies like ours to succeed. We look forward to working in partnership with them in the years ahead.”

Paul Kenyon, Connect Services Manager (Data & Voice)

“IPI have been one of our longest-standing technology partners, and over the past ten years, their support, knowledge and expertise have been invaluable. Not only has the team been able to comprehensively manage over 2,000 PBXs across a highly complex estate while maintaining a high level of engagement with us, but just as importantly, IPI’s integrity and values are aligned to our business success which goes a long way to strengthening our partnership.”

Paul Kenyon, Connect Services Manager (Data & Voice)

“IPI has demonstrated to us once again why it leads the charge for both service and technology. When we needed to enable homeworking quickly, their team recommended and transitioned our agents from Avaya to Genesys Cloud within days, enabling us to continue servicing our customers without any business interruption. The solution has proven to be agile and intuitive and a massive success with our agents. The messaging capability enables them to support each other and help with customer queries while working remotely. The partnership between IPI and Genesys is an exciting one, and we look forward to driving increased benefit from the end to end solutions they offer.”

Andy Cole, General Manager

At Hodge Bank, we were in the early stages of procuring a new Contact Centre solution that would meet our requirements, which included the ability for agents to work remotely. However, we needed to expedite that process once the UK Government had issued the lockdown instruction to ensure that we could continue to deliver excellent service to our customers, as the legacy Contact Centre solution we had deployed had very limited features for Remote Agent working. IPI were able to rapidly showcase the full benefits that a Genesys Cloud solution could deliver which provided increased functionality and flexibility, while providing confidence in terms of delivery timelines and ease of implementation. The initial engagement to solution deployment lasted 2 weeks in total and we are delighted with both the deployed solution and, importantly, the strategic partnership that has been built between our respective organisations.

Jonathan Evans, Technology Transformation Manager