Be ready for what’s now.
And what’s next.
With Genesys Cloud.
Keep things running with Genesys Public Sector AWS.
Get 30 days free. Offer valid until 31st July.
IVR auto-attendant and self-service options handle the surge without the splurge.
Voice, email or web chat provide lower-cost digital channels for customer support.
Automated voice notifications proactively inform customers and reduce inbound calls.
Take your contact centre to the cloud and keep your data in country.
New Connection to AWS Region in UK Gives Genesys Cloud Customers Even More Security, Flexibility and Reliability.
Offer valid until 31st July.
IPI will provide Genesys Cloud with both voice and digital channels free for 30 days with no upfront commitment.
IPI experts will provide Genesys Cloud voice in 48 hours and digital channels shortly after — all at a heavily discounted price.
Reduce costs with IPI’s flexible SIP services and optional PCI compliance solutions.
IPI ‘s free introductory eLearning courses will allow administrators, supervisors and agents to be proficient in less than a day.
Let customers get what they need without help. Free agents for complex interactions that require a human touch.
Automate the routing of voice, callbacks, chat or email for greater efficiency when your call centre traffic spikes.
Reduce incoming interactions by proactively informing customers about problems or fixes with outbound voice notifications.
Boost productivity with built-in chat, document sharing and video conferencing — perfect for the at-home workforce.
Manage your contact centre remotely with a fully cloud-hosted solution that can be accessed anytime, anywhere.
Trust in a secure platform. Genesys Cloud is built to handle rapid change and adheres to the strictest cloud security protocols.
More than 1,400 companies in over 100 countries trust Genesys Cloud to deliver seamless omnichannel customer journeys and build lasting relationships.
“We needed to expedite the process of remote working once the UK Government had issued the lockdown instruction to ensure that we could continue to deliver excellent service to our customers. IPI were able to rapidly showcase the full benefits that a Genesys Cloud solution could deliver ”
Jonathan Evans, Technology Transformation Manager
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“The implementation went really smoothly and within the time frame stated and everyone seems to have picked it up really quickly based on the training materials provided.”
Chris Wane, Senior Planning & Control Analyst
Read more testimonials..
Recent changes have been severe in impact and global in scale. Genesys Cloud from IPI is enabling contact centres across the UK to stay sharp and agile, so they can continue serving and selling at scale. Sign up for IPI’s Genesys Ready Response offer to ensure your contact centre is ready for whatever may come next.
““IPI has demonstrated to us once again why it leads the charge for both service and technology. When we needed to enable homeworking quickly, their team recommended and transitioned our agents from Avaya to Genesys Cloud within days, enabling us to continue servicing our customers without any business interruption. The solution has proven to be agile and intuitive and a massive success with our agents. The messaging capability enables them to support each other and help with customer queries while working remotely. The partnership between IPI and Genesys is an exciting one, and we look forward to driving increased benefit from the end to end solutions they offer.””Andy Cole, General Manager
“At Hodge Bank, we were in the early stages of procuring a new Contact Centre solution that would meet our requirements, which included the ability for agents to work remotely. However, we needed to expedite that process once the UK Government had issued the lockdown instruction to ensure that we could continue to deliver excellent service to our customers, as the legacy Contact Centre solution we had deployed had very limited features for Remote Agent working. IPI were able to rapidly showcase the full benefits that a Genesys Cloud solution could deliver which provided increased functionality and flexibility, while providing confidence in terms of delivery timelines and ease of implementation. The initial engagement to solution deployment lasted 2 weeks in total and we are delighted with both the deployed solution and, importantly, the strategic partnership that has been built between our respective organisations.”Jonathan Evans, Technology Transformation Manager
“I can honestly say that IPI are unique in their market space. Despite all the challenges affecting everyone now, IPI pulled out all the stops and delivered us a clear business continuity plan and helped us to quickly transition to a new solution seamlessly.”Harvey Gill, Head of IT
“We continue to be very excited with the IP Integration partnership as they work closely with our Genesys teams delivering on our collective mission of delivering exceptional customer contact through the Genesys Cloud solution. What helps drive their success is that IPI are truly able to add value around the Genesys portfolio both through their application integration expertise and operational consulting that explicitly highlights the value to customers of partnering together.”Mickaël Lefebvre, PureCloud Channel Sales EMEA Director
“The implementation went really smoothly and within the time frame stated and everyone seems to have picked it up really quickly based on the training materials provided.”Chris Wane, Senior Planning & Control Analyst, Findel
“The speed at which IPI was able to respond to our enquiry meant that our business was able to react, and our customers continued to be served. The IPI team pulled out all the stops and exceeded our expectations by having our solution in place over the weekend and ready for the start of business on Monday. ”Zoe Reuter, Customer Services Director