Give your students super human service

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Futureproof revenue from student enrollment

 

Futureproof revenue from student enrollment, manage capacity issues and enhance the student experience with the industry leading cloud contact centre solution.

Double your licenses for FREE and enable remote working quickly. Ready to speak to us? Complete the form and we’ll be in touch.

Up in a few days. Built for the long run.

 

  • Differentiate your University from the competition with innovative cloud technology
  • Showcase a ‘Digital-First’ approach and create a memorable first impression
  • Deliver a highly responsive, omnichannel experience
  • Manage the scale and complexities of clearing whilst supporting home working

See how Genesys Cloud could revolutionise your student interactions and boost admissions.

The broadest set of capabilities in an All-In-One Solution

Genesys Cloud creates positive student interactions every time, consolidating real time data and communications into one easy-to-use omnichannel desktop.

Voice and email routing
Keep communication flowing. Take phone calls, return callbacks, manage emails.

Interaction recording
Stay compliant with recordings stored safely in the cloud.

Employee collaboration tools
Enable teams to work together across distances with easy collaboration tools.

Agent and supervisor eLearning
Make the transition smooth with on-demand training and education.

Up and running in less than 5 days
No time wasted. We’ll work with you to get you up and running fast.

24/7 support
Dedicated go-live support so you can be confident of a smooth and successful transition and support during clearing.

12 month contract
With a minimum of 30 seats.

Double your licenses with no extra charge
For a maximum of 3 months to help during clearing.

Enhancing the Student Experience in the New Normal

The Coronavirus pandemic has made 2020 a year like no other for UK universities. Amid the continued uncertainty of when and how things can ever return to normal, the student experience at university has unquestionably changed.

Read this e-book now to learn how universities can enhance student experience.

Get the e-Book

“We want every student to feel their learning experience has been personally designed for them. PureCloud gives us the perfect platform to do that.”

-Adam Davis, Vice President, Contact Center Operations, Western Governors University

70 Higher Education customers and growing

Contact centre transformation lies at the heart of the unique WGU model. Superior reach, efficient enrolment and administration, and collaborative competency-based education put WGU in a standout position.

Watch the video to learn more.

UK Universities: Competing in Clearance

Institutions need to explore the various tools available to them in order to provide students with a chance to pursue their academic aspirations, whilst at the same time allocate places on unfilled courses.

Read this report now to learn how universities are turning to cloud-based call centre software to improve admissions performance.

Read the Report

Supercharge your Student Experience with Genesys and IPI

IPI, a Genesys Gold Partner, is uniquely positioned to help you differentiate your University with rapidly deployed cloud innovation to optimise all stages of the student journey

4 Million

UK’s leading digital contact centre specialist, powering over 4 million customer interactions every day.

30 years

Trusted pioneer and evangelist of employee and customer experience for over 30 years.

300 customers

300 customers and 55,000 agents using  IPI solutions in the UK.

We’re here to help. Complete the form and we’ll be in touch.

Contact us now!

Under normal circumstances, IPI and Genesys’ speed of delivery would be impressive, but bear in mind that at the time of the system’s migration our teams were dealing with a surge in enquiries across the business – via phone, email and social media. During these unprecedented times, our new cloud-based system from Genesys has enabled us to carry on helping our customers when they need it most. Without IPI and Genesys’ exceptional support, continuing business as ‘normal’ would have been near-impossible, let alone carrying out our additional outreach activities to help vulnerable members of our local communities.

Adrian Morley, Operational Change and Integration Manager

The sales process was smooth but the best part for us has been that the account team have been extremely helpful, supportive and knowledgeable as we navigate the new system. It is clear that IPI take their customers very seriously and don’t just bring in the A-team for the sale…

Jonathan Evans, Technology Transformation Manager

“IPI has been more than a supplier to us – they are a valued partner that will continue to help us meet our goals over the years to come. IPI’s knowledge and expertise around contact centres is unrivalled in the industry, and they both understand the challenges we face daily but also the solutions and services that enable companies like ours to succeed. We look forward to working in partnership with them in the years ahead.”

Paul Kenyon, Connect Services Manager (Data & Voice)

“IPI have been one of our longest-standing technology partners, and over the past ten years, their support, knowledge and expertise have been invaluable. Not only has the team been able to comprehensively manage over 2,000 PBXs across a highly complex estate while maintaining a high level of engagement with us, but just as importantly, IPI’s integrity and values are aligned to our business success which goes a long way to strengthening our partnership.”

Paul Kenyon, Connect Services Manager (Data & Voice)

“IPI has demonstrated to us once again why it leads the charge for both service and technology. When we needed to enable homeworking quickly, their team recommended and transitioned our agents from Avaya to Genesys Cloud within days, enabling us to continue servicing our customers without any business interruption. The solution has proven to be agile and intuitive and a massive success with our agents. The messaging capability enables them to support each other and help with customer queries while working remotely. The partnership between IPI and Genesys is an exciting one, and we look forward to driving increased benefit from the end to end solutions they offer.”

Andy Cole, General Manager

At Hodge Bank, we were in the early stages of procuring a new Contact Centre solution that would meet our requirements, which included the ability for agents to work remotely. However, we needed to expedite that process once the UK Government had issued the lockdown instruction to ensure that we could continue to deliver excellent service to our customers, as the legacy Contact Centre solution we had deployed had very limited features for Remote Agent working. IPI were able to rapidly showcase the full benefits that a Genesys Cloud solution could deliver which provided increased functionality and flexibility, while providing confidence in terms of delivery timelines and ease of implementation. The initial engagement to solution deployment lasted 2 weeks in total and we are delighted with both the deployed solution and, importantly, the strategic partnership that has been built between our respective organisations.

Jonathan Evans, Technology Transformation Manager